CCC Intelligent Solutions reviews

The environment is overrun with power trips and micromanaging, sprinkled with unethical and unprofessional behavior by upper management. There is no confidentiality in regards to conversations with your manager or HR. Instead, any concerns are seen as the mark of a trouble maker and a target for termination. Strong values, tolerance, and empathy work against you in this environment and make for a moral struggle within. Promotions and the highest awards are predetermined and many employees that are highly capable don't have a chance because management has identified someone as their current star and will look no further, spending all of their effort steering that individual to this preconceived determination. While upper management screams the need for external customer service excellence, they give little value to internal assets and fertilize an environment of distrust and low morale.

I have never seen so many co-workers crying out of frustration at any other company that I have worked at. It was heartbreaking. Broadly speaking, red tape/process makes it difficult to bring ideas to fruition here - even tracking down simple answers can be a challenge. It's not unusual to spend all day in meetings and have to do all of your work at night. More specifically to the marketing team, we struggled with: impossible-to-meet deadlines promised to ELT, assignments far outside job scope, consistently working weekends, phone calls on holidays, being cornered about other employees on the team, openly questioning employees ability to do their jobs, complaining that employees were overpaid, management complaining about subordinates to fellow subordinates, etc.