They treat you very well, but the customer very poorly
Pros
- Great potential to earn a lot of income. - Willingness to work with your schedule, but only two standard shifts. - Very friendly corporate office, nice headquarters. - Treated very well from the higher ups. - See lots of clientele on the weekend. - Internal competitions with the chance of winning prizes. The overall company treats you, as an employee, very well. Positive and fun work culture, they try to have very engaging team meetings and include staff recognitions. They definitely promote from within, you will see many long term staff members. Quite a few people started from the sales consultant position and worked their way up.
Cons
- It can be reaaally slow during the weekdays, very boring once you've caught up on your busy work. - Almost impossible to get a weekend off. Even if it got approved, they can revoke the day off for any reason. I've seen it happen many times. - Always working holidays, it's retail. -Paid after item is delivered, not before. - Worst con is how absolutely bad the communication is between the retail, customer service, and logistic teams. Truly a nightmare and it's why I left. If a customer has an issue, you as a sales rep cannot help them. They must go through customer service by calling it in- no email or chat service. Customers will be on the phone for 3+ hours trying to get their furniture serviced or report damages made from the delivery team. Truly terrible customer service and delivery team. It was brutal having to talk to customers EVERY DAY about how something went wrong with their order or how terrible the logistics team was to them. The sheer amount of calls that come in on a daily basis, not only to the stores, but the customer call center, and online sales team, to report something that went wrong. - The turn over for the customer care team is extremely high.