Pros
None that very stand out
Cons
My experience with (CLA) was disappointing. Communication throughout the engagement was often delayed or unclear, which made it difficult for me to get timely updates or have my concerns addressed effectively. I also noticed a consistent lack of attention to detail, and several deliverables required multiple corrections—raising concerns about the firm's internal quality control. What concerned me even more was the involvement of a so-called family member affiliated with the firm. Their presence appeared to compromise the objectivity and professionalism I expected, and at times, it felt like their relationship with the firm influenced the engagement in ways that were not appropriate. In addition, there was noticeable staff turnover and a lack of experience on the team, which led to inefficiencies and recurring errors. Given CLA’s reputation, I had higher expectations for both technical expertise and professionalism. Unfortunately, the overall experience fell short. I hope CLA takes this feedback seriously and works to improve its internal processes, client communication, and ethical boundaries—especially when personal relationships are involved.
