Strong Executive Vision, but Service Team Culture is Driving Burnout and Turnover
Pros
Executive leadership seems to have a clear vision and strong direction for the company. Coworkers are supportive, knowledgeable, and genuinely help each other out. Good exposure to complex accounts and hands on experience that helps you grow technically. Strong team dynamic at the peer level, which is what keeps people going.
Cons
Work life balance is effectively nonexistent, with ten hour days feeling like the baseline rather than the exception. Workload consistently exceeds reasonable capacity and does not ease up, leading to sustained burnout. Noticeable turnover within the servicing team, with multiple departures tied to the same issues of overwork and burnout. The work environment is highly reactive, with constant urgency, shifting priorities, and little clarity on what should take precedence. There is a culture within senior service leadership that relies heavily on pressure rather than support. Communication and feedback can come across as overly critical and, at times, dismissive. Over time, this creates an environment that feels mentally draining and, in some cases, crosses into what many would reasonably describe as a toxic dynamic rather than a performance driven one. Unlimited PTO is advertised but not realistically supported. Taking time off often carries an unspoken stigma, and employees are expected to make up the work either before or after being out. In practice, this makes it difficult to take meaningful time off without increasing your workload and stress. There is a clear misalignment between expectations and resources. Employees are held to a high standard of ownership and output, but staffing levels, systems, and workflows do not support those expectations, leaving individuals to absorb the gap. Overall, the role becomes unsustainable over time, not due to lack of capability, but due to the cumulative effect of workload, pressure, and lack of structural support.
