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COPS Monitoring

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COPS Monitoring Operations Manager reviews

5.0

100% would recommend to a friend

(2 total reviews)

Jim McMullen

100% approve of CEO

100% positive business outlook

Reviews by job title

2 reviews
5.0
Sep 17, 2022
Recommend
CEO approval
Business Outlook

Pros

COPS is a very stable, growing company that has been around for 44 years. Great benefits, excellent incentives, flexible scheduling, and infinite opportunities. This isn't just a job; it's a career if you choose to make it one. I started with COPS as a young twenty-something who wanted to find a place I belonged and could grow. I heard about the job from a friend who brought me one of the extravagant holiday parties before I formally applied. I was instantly sold. I could tell this company was different and was blown away by all the wonderful things they did for their employees. The early days of my career were spent on the frontlines handling emergency alarm calls. I truly felt like I had the chance to make a difference each and every day I came in. I gained so much knowledge, experience, and confidence before being given my next opportunity. Over the past 9 years, I have been lucky enough to hold many titles, including alarm dispatcher, shift lead, shift supervisor, assistant site manager, and then operations manager of two different site locations. I have had the privilege of working with and learning from many of the industry's top leaders. Before working at COPS, I had never heard of a company where the top executives—vice presidents, executive vice presidents, presidents, and even CEO—actively engage with and spend time with all their employees, regardless of tenure. This sense of community is instilled in everyone from the top down. As I said in the first sentence of this review, the job is what you make it. If you are somebody who likes to make a difference, is reliable, and wants to learn and grow, you will go far here. Our management team, all the way up to the executives, started in entry-level positions with the company and chose to make it a career. The possibilities are endless.

Cons

I have not experienced any cons.

5.0
May 3, 2021

The Sky Is The Limit

Recommend
CEO approval
Business Outlook

Pros

I started as a full-time dispatcher on the midnight shift seven and a half years ago with no prior experience with alarm systems or inbound/outbound calls. The well-structured training program was a huge relief for me since I was given three weeks of individualized training with an experienced dispatcher, not handling a single call without supervision until I completed the program and was certified by a manager. From there, I received constant feedback from my managers on my performance which made me feel very supported and recognized. Before starting here, I worked in retail and wasn’t getting benefits, consistent hours, recognition, etc. I felt like I was just a number. COPS blew me away with all the things they do for their employees—a massive holiday party, company awards, trips for tenured dispatchers, weekly pay, excellent benefits, tuition reimbursement, and the list goes on. COPS truly believes in promoting from within. I was promoted to a lead dispatcher, shift supervisor, assistant site manager, and eventually operations manager as the company continued to grow throughout my time here. As a matter of fact, most of the company’s management and executive management team started in entry-level positions like me. I also really appreciated how quickly I got to meet, know, and interact with the executive team, as they attend the holiday parties at all sites and also visit the offices throughout the year and interact with dispatchers. When I started here over seven years ago, I didn’t know what I was looking for or what I wanted to do with my life. Immediately, I could tell COPS Monitoring was different, and deciding to make it into a career was the easiest decision I have ever made. Everything I have learned and accomplished in my professional life is all thanks to COPS. I am blessed to work for a company that has been able to not only stay open during the ongoing COVID-19 pandemic, but continue to offer the same hours, benefits, and opportunities. If you’re looking for a rewarding career in a comfortable environment where you can help people every day and potentially save lives, this is the place for you.

Cons

None come to my mind.

Glassdoor has 186 COPS Monitoring reviews submitted anonymously by COPS Monitoring employees. Read employee reviews and ratings on Glassdoor to decide if COPS Monitoring is right for you.