Pros
Working from home, very friendly supervisors, and LGBT-friendly. The work is simple for the most part when starting at Tier 1, mostly handling auto policies. They also pay for your state insurance license exam and offer a very nice benefits package. The pay is more than most other call center jobs as well and you get a TON of gifts when first hired on.
Cons
Their QA team is so NITPICKY! It’s impossible to get consistent passing scores on calls and the scores you need to pass are ridiculously high (90% minimum). We also receive emails every time someone is fired or resigns which is so nerve-wracking! The turnover rate is a lot higher than expected. Also if a customer goes on a racist tirade on the phone, we HAVE to listen unless they’re being racist or swearing directly at us, and as a POC myself it’s very uncomfortable. Also if you’re trans and haven’t changed your name yet, your entire department is going to see your deadname until it’s legally changed, and there’s nothing you can do about it other than legally changing your name. The pay is nice but still low considering the amount of work we have to do. We literally do the jobs of 4 different departments and document every single call. But agencies don’t need to document anything, so good luck if you get a call from a client related to something done with the Agent. Overall it’s a decent job but not recommended for anyone who isn’t used to high stress environments.
