Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,704 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Very diverse and good benefits!" ((in 164 reviews)); "Pay was good and lists of available overtime" ((in 122 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 116 reviews)); "Laid back atmosphere and good work/life balance." ((in 65 reviews)); "Great culture and values." ((in 56 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 71 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 48 reviews)); "Management as a whole...there’s a couple good supervisors but by and large management is an abomination." ((in 37 reviews)); "Majority of managers don't practice the culture that the company preaches." ((in 33 reviews)); "Poor upper management." ((in 32 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,514 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Dec 5, 2025

Good company

Software engineeriii

Recommend

CEO approval

Business Outlook

Pros

Remote work and relaxed work environment

Cons

Healthcare is not great and expensive

CSAA Insurance Group, a AAA Insurer Response

5mo

Thank you for taking the time to share your feedback. We’re glad to hear you value the remote work options and relaxed work environment. We also appreciate your candid input regarding healthcare costs and coverage, as this feedback is important and helps inform ongoing benefits evaluations. If you would like to discuss your review in more detail please reach out to your manager or the HR team. We value your perspective and thank you for being part of the CSAA team.

5.0

Dec 4, 2025

MLA

Insurance

Recommend

CEO approval

Business Outlook

Pros

Great company Good benefits Great work life balance

Cons

No cons at the moment

CSAA Insurance Group, a AAA Insurer Response

5mo

Thank you for sharing your feedback! We’re glad to hear you value our benefits and work-life balance. We appreciate you taking the time to share your experience and are grateful to have you as part of the CSAA team.

5.0

Dec 4, 2025

Great culture and flexibility, but your manager can make or break the experience

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

*Strong work-life balance: The company demonstrates this through generous PTO and FTO policies, paid vacation days, and a well-being program that truly supports employees. *Commitment to DEI: I appreciate the focus on diversity, equity, and inclusion. It creates opportunities for learning and growth without feeling forced—it’s voluntary and respectful. *Flexibility: Having the option to work from home or in the office is a big plus.

Cons

*Manager impact: As with any company, your direct supervisor or manager can play a big role in how happy you are at work. There will always be micromanagers, and while some people need that level of oversight, it’s not for everyone.

CSAA Insurance Group, a AAA Insurer Response

5mo

Thank you for sharing such a detailed review and for your more than 10 years of dedication to CSAA. We’re grateful to hear that our culture, flexibility, work-life balance, and commitment to DEI have made a meaningful impact on your experience. We also appreciate your candid feedback regarding the role leadership plays in employee satisfaction. Your suggestions around continued flexibility, authentic DEI efforts, and leadership development focused on trust and empowerment are valuable and align with areas we continue to prioritize. Feedback like yours helps us strengthen the employee experience, and we’re thankful for your continued contributions.

Viewing 28 - 30 of 1,514 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote