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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,514 total reviews)
avatar

Mike Zukerman

75% approve of CEO

61% positive business outlook

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Feb 26, 2025

A place to work

Recommend
CEO approval
Business Outlook

Pros

Solid benefits and decent pay.

Cons

Not much accountability from management when it comes to lower performing employees.

2.0
Feb 18, 2025

Non-stop

Recommend
CEO approval
Business Outlook

Pros

Pay is good, PTO great, benefits decent, teammates good, supervisors are ok.

Cons

New phone system terrible, implementing AI and it's a joke. Managers and supervisors out of touch with calls due to not taking the calls from non stop customers calling. CSAA rising costs of insurance is real bad. Training in theory is good, but it's not. There is not enough time ever to get appropriate training. It's just figure it out as you go. But a good situation for agents or customers.

1.0
Feb 17, 2025

awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

none at all totally dont bother

Cons

fre luch no pros at all

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CSAA Insurance Group, a AAA Insurer Response
1y
Thank you for taking the time to share your thoughts. We're sorry to hear that your experience has been so negative. While this isn’t the kind of feedback we hope for, it’s important to us and will be shared with the appropriate teams for further reflection. If you're open to it, we encourage you to reach out to your manager or HR representative to discuss your concerns in more detail. We value every employee’s voice and are committed to learning and improving.
Viewing 82 - 84 of 1,514 Reviews

Glassdoor has 1,704 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.