Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,706 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 171 reviews)); "Pay was good and lists of available overtime" ((in 117 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 108 reviews)); "Laid back atmosphere and good work/life balance." ((in 61 reviews)); "Great culture and values." ((in 59 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 82 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 49 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 37 reviews)); "Poor upper management." ((in 32 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 31 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,516 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,516 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Apr 4, 2009

Outdated systems and underpaid employees

Field representative

Recommend

CEO approval

Business Outlook

Pros

Public has a positive image of AAA

Cons

still uses a DOS system on their computers! How can they be competitive with a 30 year old software system?!? Compensation package is completely out of touch with standards of competition. Turn over is HUGE due to this fact. The upper management has implemented many "hoops to jump through" that lower level employees have to navigate through just to complete a simple application for a customer. The time it takes to go to 7 or 8 DIFFERENT screen pages for one application is ridiculous and cumbersome.

4.0

Mar 28, 2009

AAA is on the right --albeit painful--path

Executive

Recommend

CEO approval

Business Outlook

Pros

A terrific heritage which lays a great foundation for talented employees to make a difference. Financial stability, which allows for good investment for compelling ideas. The people are wonderful, very collaborative and supportive--not the aggressive, competitive wall street kind of culture. The leadership cares about culture and employees. People really care about the member, company and each other. Sounds hokey to some, but my colleagues are among the most supportive of my career.

Cons

Opportunity to shore up the infrastructure. There is opportunity for efficiency and when coupled with a competitive marketplace, there are unpopular initiatives that need to be executed. The downsizing is upsetting the fabric of a family-oriented environment. Culturally, it is hard to balance the customer and profitability without being vilified. It is sad, because many employees don't see that the company cannot stay on the path of the past. It's a competitive marketplace and if the company remains status quo, no one will have a job.

2.0

Mar 24, 2009

Wake up and listen to your employees if you value the future of this organization.

Insurance sales manager

Recommend

CEO approval

Business Outlook

Pros

Salary and benefits are very competitive.

Cons

Hostile, fearful environment where no dissent is tolorated. Feedback is discouraged even though it may be valid. Loss of creativity due to management brought in from retail industry who do not know the difference between selling in a retail environment and a travel and insurance corporation. In addition, they are unable to put their individual EGO's aside to listen to suggestions from staff with experience in the insurance industry to take performance level of staff to a higher level. New management staff has not made the commitment to learn about CSAA travel and insurance products which effects their credibility with the field operations staff.

Viewing 1417 - 1419 of 1,516 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

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Procurement & Purchasing Card Specialist - Remote