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CSAT Solutions

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CSAT Solutions reviews

2.2

17% would recommend to a friend

(410 total reviews)

Marek May

15% approve of CEO

13% positive business outlook

CSAT Solutions has an employee rating of 2.2 out of 5 stars, based on 410 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CSAT Solutions employee rating is 43% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

410 reviews
2.0
Sep 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Developing troubleshooting skills, Level 1 IT experience

Cons

Morale is low, Expectations are too high ,not given a fair scale to judge employee work performance, Depressing work environment, Low pay scale, Not allowed to attend school and work. Team leaders have no leadership skills .

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CSAT Solutions Response
7y
Thank you so much for your feedback. The increased focus on meeting our customer's demands will steadily increase, but there are new incentives in place to compensate our associates per unit. We are currently reviewing various plans regarding compensation, training, and benefits and making appropriate adjustments , additions, and changes to meet the need of our associates. Our HR team is more than happy to meet with you to discuss your concerns, so please feel free to reach out to us accordingly.
1.0
Sep 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Is there any Pros? I didn't see any, sorry

Cons

Management is horrible. Expectations are unrealistic and heavily enforced upon all the employees. Unit per hour repair (UPH) rate is way too high 2 units per hour. Half of the replacement parts we used to repair were defective; but it prolongues the repair process which they are so uptight, but they don't care and have zero consideration that's not your fault. Every week there was something new they added to the expectation list and guidelines but the pay remained the exact same, so essentially it's either you deal with the extended rules and do more work or you're fired for not cooperating.

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CSAT Solutions Response
7y
Thanks for leaving your feedback on your experience here at CSAT Solutions. The increased focus on meeting our customer's demands has steadily increased as our company continues to grow. We are evaluating programs and processes to ensure we are setting attainable goals for our associates while still meeting our customer's needs. Adjustments are made for many reasons, but in reference to our industry it is usually in line with meeting our contractual obligations to clientele. We wish you the best in your future career endeavors.
2.0
Sep 6, 2018

Moving Forward

Recommend
CEO approval
Business Outlook

Pros

Somewhat Independent, Matching industry standard 401K as a benefit

Cons

Working as an Engineer I found that it was very difficult to move projects forward. There seemed to be always a hidden agenda that did not want to move the business forward but a status quo was the norm. Middle level management was to concerned about keeping their jobs and problems in the dark on a daily bases. Unfortunately this was a drive from a top down management approach. Additional time and time again unqualified personnel are placed in positions that they are not qualified for and therefore do not have the required skills to be successful to the company or themselves. Finally this is a very low margin business. If you inspire "to be all you can be" this is not the company for you. But if you inspire to complain and moan, play politics this is the place to be

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CSAT Solutions Response
7y
Thank you for taking the time to leave your review on CSAT. We take all feedback seriously and strive to make improvements as we grow. Though we can do more with information in the moment versus after the fact, both positive and negative feedback are appreciated and evaluated accordingly. We wish you nothing but continued success in your future career endeavors.
Viewing 334 - 336 of 410 Reviews

Glassdoor has 463 CSAT Solutions reviews submitted anonymously by CSAT Solutions employees. Read employee reviews and ratings on Glassdoor to decide if CSAT Solutions is right for you.