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CSAT Solutions

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CSAT Solutions reviews

2.2

17% would recommend to a friend

(410 total reviews)

Marek May

15% approve of CEO

13% positive business outlook

CSAT Solutions has an employee rating of 2.2 out of 5 stars, based on 410 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CSAT Solutions employee rating is 43% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

410 reviews
1.0
Sep 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Is there any Pros? I didn't see any, sorry

Cons

Management is horrible. Expectations are unrealistic and heavily enforced upon all the employees. Unit per hour repair (UPH) rate is way too high 2 units per hour. Half of the replacement parts we used to repair were defective; but it prolongues the repair process which they are so uptight, but they don't care and have zero consideration that's not your fault. Every week there was something new they added to the expectation list and guidelines but the pay remained the exact same, so essentially it's either you deal with the extended rules and do more work or you're fired for not cooperating.

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CSAT Solutions Response
7y
Thanks for leaving your feedback on your experience here at CSAT Solutions. The increased focus on meeting our customer's demands has steadily increased as our company continues to grow. We are evaluating programs and processes to ensure we are setting attainable goals for our associates while still meeting our customer's needs. Adjustments are made for many reasons, but in reference to our industry it is usually in line with meeting our contractual obligations to clientele. We wish you the best in your future career endeavors.
1.0
Aug 11, 2018

Computer technician

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I got to work on laptops

Cons

The way the operated Was bad

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CSAT Solutions Response
7y
Thank you for leaving feedback on your experience at CSAT. Our company adheres to a strict workplace harassment policy and encourages associates to report violations as they occur, but we can only address what is reported. We wish you success in your future career endeavors.
4.0
Jul 20, 2018

Technician

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relax working environment, fairly easy

Cons

No benefits, no promotion, have to deal with some bad people

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CSAT Solutions Response
7y
Thank you for taking the time to leave a review of CSAT Solutions. Every associate has access to medical/dental/vision plans and we are currently reviewing our benefits plans and internal promotions process to make appropriate adjustments, additions, and changes to meet the need of our associates. We wish you the best on your career journey and if you ever decide to consider CSAT as an employer in the future, feel free to reach out to the Human Resources Department.
Viewing 115 - 117 of 410 Reviews

Glassdoor has 463 CSAT Solutions reviews submitted anonymously by CSAT Solutions employees. Read employee reviews and ratings on Glassdoor to decide if CSAT Solutions is right for you.