Cable One reviews

There is a particular Sr. Director who has no business in the position they are in. They have little to no leadership skill and by no means should have any supervisor authority. They are more suited for a project role, but only with improved attitude and company awareness in mind.

* The metrics are not sustainable. * The better you do, the more work is required of you... eventually leading to bad metrics once again * Promotions work one way: Butt kissing * Pay raises are non existent * No career paths from the call center * Some managers are extremely under-qualified * The call center is sectioned off from any corporate environment * Infrastructure is failing, not the call center per say, but the whole shabang An idea of the adherence metric they enforce... stuck on a long call and miss your break? Counts against you. Have a doctors appointment? Counts against you. Team meeting gets canceled? Counts against you. Need to coach another employee? Counts against you. In training and the trainer doesnt dismiss you for breaks/lunches at the right time? Counts against you. Computer locks up (way too common at cableone due to old equipment)? Counts against you. Call Center voip goes down? Counts against you.Have a medical condition, need to take shots, or bathroom breaks? Counts against you. QA is a joke. You'll get marked down for the most ridiculous reasons. The better you do, the more likely youll get put on projects. However, the more you do the harder the metrics are to hit. Joined the business team? Now you will be required to do additional tasks that put chip away at your adherence I talked about previously.. just for doing your job. Started coaching other peers? This too hurts your adherence for doing your job. Get put on a special pilot project? QA marks you off for doing things that part of your pilot project and your adherence gets hit for all the small tasks that it requires. In order to get promoted in the solution center (call center) you are required to be in the top 5% (verbatim from multiple managers) in regards to your metrics. This is obtainable if you stay there long enough... turn down some projects.. and learn to the caveats to their system.. however, there are other things that are required. If you do not network with other coworkers and take those projects that are asked of you, you will never get promoted. They look at your previous 6-12 months of performance and if you are exceeding in all areas you have the chance to apply for higher positions in the call center. Theres only senior and lead tech positions and then the manager route. If you do not become friends with those said individuals, then you will not be given the chance to apply, regardless of your metrics. You change supervisors every 6 months. So this process starts all over. Some of the mangers have no idea what they are doing. There are others that are great and honestly want to help you, the customer, and the business... but around 1/3 of the supervisors couldnt care less about you. Some days they just sit around watching youtube videos and gossip, other days they are busy copy pasting other peoples reviews into your monthly reviews. This becomes a problem later one when you try to get a promotion and they see some random comments about some other employee that your supervisor told you theyd remove. (happened 4 times in 3 years to me). Corporate doesnt care about you. When someone from corporate gets hired, they take a tour of the solution center. Thats the only time you'll see or hear from anyone in corporate. CableOne prioritizes sales first. They sell products that are not fully implemented (their all digital roll out for tv), dont have the infrastructure to sustain (their internet), and offer technology that they cant even keep running (voip). You will have people constantly calling you back to complain about the same thing over and over because of these things. If you have a regions network completely maxed you shouldnt be offering increased speeds and promotions for an area that cant even get 20% of what you claim. This causes constant packet loss for the customers and prevents them from doing simple things like completing a phone call or streaming netflix. Dont even want to get started about all the gamers out there. They really need to drive sales in an area after theyve upgraded their infrastructure, not after the node/area is already saturated.