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      Capital Blue Cross

      Engaged Employer

      Capital Blue Cross reviews

      3.3

      53% would recommend to a friend

      (169 total reviews)

      Todd Shamash

      60% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      169 reviews
      5.0
      Jun 27, 2023

      Great Employer

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      CBC cares about its employees, their health, and work/family balance. The CEO communicates weekly with staff and provides updates on what the company is working on and important milestones. One of the best companies I’ve ever worked for!!

      Cons

      Need to improve some old process. However, this is getting better since CBC named a new CEO a couples of years ago.

      2.0
      Jun 25, 2023

      Very Stressful/No win situation if you actually care

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work remotely. Good benefits. Pay is average for the amount of knowledge you need to actually help a member

      Cons

      Chronic mandatory overtime. Staffing levels are always short since the day I was hired. There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators. You can't win - either you miss adherence, quality, hold time, average talk time or ACW.

      Viewing 49 - 51 of 169 Reviews
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      ReviewsCapital Blue Cross reviews

      Glassdoor has 192 Capital Blue Cross reviews submitted anonymously by Capital Blue Cross employees. Read employee reviews and ratings on Glassdoor to decide if Capital Blue Cross is right for you.