Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 14 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Sr. team approachable and open for suggestions." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 10 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Improved communication for remote staff" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

4.0

Mar 11, 2014

I enjoyed withing at Capital BlueCross despite the bureaucracy.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great benefits. generous time off and training opportunities. Tuition reimbursement.

Cons

Very political envioronment. Many employees are resistant to change. Years of service seem to mean more than skillset when it comes to promotion and pay.

3.0

Feb 9, 2014

Better than some employers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As a seasoned customer service rep, I appreciate that the management in this organization does not micro-manage. They provide you the opportunity to do your work without having to be told what you need to do. Reps are more likely to perform at their best as long as this continues. Co-workers are very friendly and will do what they can to help you in any way, as will most of the supervisors. If you perform to best of your ability, at some point, it may be noticed, affording you the opportunity for advancement.

Cons

Nepotism is VERY alive here. Although you can advance, be sure to know who your competition is. There are MANY reps who have been promoted and not had to follow standard promotion rules because their mothers' are employees within the organization. The systems that reps have to use to view accounts seem to be stuck in the 80's. Way too many places to go within the system to find information, which can create longer talk time. I am also sad that there is no diversity in management. Within the customer service unit, there is one African American supervisor, which is a bit disturbing that an organization such as this doesn't promote any type of diversity. There are also not many males in the department either. This seems sexist.

2.0

Feb 26, 2011

Six years forward - 15 years back.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary and benefits good. Excellent tuition reimbursement program and internal training opportunities. Gym in all buildings. Diversity of employees. Caring for the healthcare needs of our membership, individual and group markets.

Cons

Seasoned employees are not valued for their background, knowledge and experience, thereby no real opportunity for advancement, even within assigned department/unit. Changes to pension plan and medical benefits. Compensation for waving healthcare coverage not on par with other large employers. Top heavy - too many supervisors, managers, directors, senior directors, vice-presidents, and senior vice-presidents, executive vice-presidents, president, CEO for a company of 2000 employees.

Viewing 163 - 165 of 169 Reviews

Jobs at Capital Blue Cross

RN Care Manager - Oncology