Pros
The Master Retirement Plan - the company puts 15% of your pay into the MRP annually. Capital also has a good track record in hiring great people in the front ranks, who tend to work hard and are friendly and easy to get along with. There is a focus on CI and Lean Thinking, which is reducing some of the manual drudge work.
Cons
The company is losing it's soul and character. Over the past few years they've replaced top management positions with people from outside, with quite a few being from Goldman. They are slowly moving to a culture that is like any other mutual fund company and are losing sight of what made working at Capital great. The 'service center' is being rebranded into a 'call center' where the focus is no longer on quality customer service but on meeting and beating the metrics. Associates in the service center are provided 1 hour monthly for 'development' whereas previously it was at the discretion of the manager. Outside of the service center there is an increased reliance on contractors rather than CG associates, which limits the mobility within the company. There is now an official severance policy since layoffs are increasingly common, however there is a lack of visibility and communication when these happen which just causes rumors and mistrust.
