Glorified call center job with no room to advance. Glad to be out of there!!
Pros
Benefits very good, but they have to be or they would not be able to retain employees. Pay was average. You are given the proper materials and tools to perform your job. Office setting was nice and always clean. Underground parking was nice for the summer months.
Cons
Massive amounts of micro-managing in this position. It gradually got worse over the years to the point of frustrating the majority of the employees. The company appears to be focusing more on the bottom line than their employees. Very stats driven and phone time is the majority of your day. Little room for advancement (espcially in the AZ office). VERY stuffy in the office. Not a lot of people smiling. Most leave their sense of humor at home or don't have one at all. Still unable to figure out exactly what senior management did all day at the office. Same goes for team managers. The ONE major responsibility for them was to write the employees reviews each year. In addition, team managers frown on taking supervisor calls and will normally pass it off to an associate on their team to handle it. Most team managers were hired with little to no experience in the mutual fund industry. It really shows. Even after years on the job they have no clue what we are talking about.
