Capital One reviews

3.6

60% would recommend to a friend

(4,496 total reviews)
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Richard D. Fairbank

76% approve of CEO

62% positive business outlook

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3.0
Nov 19, 2025

Job

Recommend
CEO approval
Business Outlook

Pros

Life work balance is great outside of Service desk team Managers are excellent and respect your decisions Pay is great

Cons

Hard to get promoted (almost 5 + years for consideration) The tech organization makes terrible decisions Service desk needs to be improved with techs who know how to troubleshoot, they push off issues that are IT 101. Rely too heavily on L2 teams to resolve issues. When new software is released it should get tested way more especially ones that effect day to day BAU Some tech teams need better response times and access teams need improvement. New hire process is terrible takes way to long

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