Question 1

Is Capital One a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Capital One have rated their employer with 4.1 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Capital One employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Capital One now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Capital One.

Question 2

Does Capital One pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Capital One with 3.7 out of 5 stars based on 44 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Capital One.

Question 3

How happy are Customer Service Representative CSR professionals working at Capital One?

Accepted Answer

71% of Customer Service Representative CSR employees at Capital One would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service Representative CSR professionals have also rated Capital One with a 3.7 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Capital One?

Accepted Answer

Software Engineer (1169), Senior Software Engineer (553), Business Analyst (446), Customer Service Representative (358), Senior Business Analyst (342), Branch Ambassador (329), Product Manager (283), Associate Software Engineer (267), Manager (258), Senior Manager (252), Director (219), Project Manager (206), Senior Associate (196), Senior Data Analyst (192), Business Manager (188)

Question 5

What are the pros of working at Capital One according to real employee reviews?

Accepted Answer

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2018 reviews)); "Great culture and learning enviornment with some of the best managers I have worked with." ((in 1679 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1437 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1233 reviews)); "The salary was good and decent." ((in 351 reviews))

Question 6

What are the cons of working at Capital One according to real employee reviews?

Accepted Answer

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 758 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 574 reviews)); "Each performance management cycle is brutal and causes everyone stress." ((in 547 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 281 reviews)); "So many layoffs and reorgs in US Card that leaders down through associates are leaving rapidly." ((in 211 reviews))

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