Capital One reviews

3.6

59% would recommend to a friend

(18,984 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I guess the pay is decent for a front-line worker. There are opportunities to grow. There are some cool seasonal gifts sent out to employees. There is good response to some changes needed.

Cons

We are seemingly punished more for our adherence even though there was a recent merger that affects our handle time. Calls can be back-to-back (not always). The VTO option is weird. You are only given a millisecond to sign up and I am not exaggerating. Burnout comes easy and there is not much in place to help with that. Working from home.

5.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company morale, you can see very early on that the teams have a huge amount of respect for each other.

Cons

Career progression and salary increases aren't as good as other companies.

Viewing 442 - 444 of 18,984 Reviews

Glassdoor has 21,370 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.