Capital One Process Management Associate reviews

3.7

47% would recommend to a friend

(23 total reviews)
avatar

Richard D. Fairbank

55% approve of CEO

46% positive business outlook

Associate, Process Management employees have rated Capital One with 3.7 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Associate, Process Management professionals have a good working experience there. Capital One is rated in line with the average (within 1 standard deviation) by Associate, Process Management professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

23 reviews
3.0
Jun 15, 2023
Recommend
CEO approval
Business Outlook

Pros

They have good benefits for health care.

Cons

The performance evaluation has changed so that more people will get needs improvement when their performance is a strong. Managers are being forced to put people on needs improvement because a certain percentage have to be put on NI. What was a strong is now considered a needs improvement. The company is getting rid of those who have been there long time and older people. But throw in a few younger people so they can't be sued like before. They lost the older age discrimination case so they make sure they are using loopholes now. CapOne pretends to care about employees but they don't. Just a way to placate people so they get good reviews. Also on the review process you are evaluated against all people at your level who do totally different jobs. Comparing apples, oranges, watermelons, melons, etc all against each other. Your review is not just doing a good job you now have to do extracurricular activities and even volunteer outside the company. Watch out for favoritism! Some mgrs don't show favoritism but most do play favorites and this also affects promotions and evaluations. I have worked for the co over 20 years and for the past several years things have gotten extremely worse.

3.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, pay is good, lots of amenities and events ..,they were somewhat flexible in work requirements for going in office but about to change to in office requirements .. not too bad though

Cons

Disorganized, difficult career mobility navigation, and in many areas there’s toxic cultures , They have the old stacked ranking system so there’s little collaboration but a lot of politics.

4.0
Mar 21, 2023

Great culture

Recommend
CEO approval
Business Outlook

Pros

-great perks -opportunity to visit other locations which are very “lit” -learning environment -open to candid feedback -culture is amazing (you won’t be reprimanded for sharing your thoughts)

Cons

-no union - if you are an insider being promoted, you’ll get the lower side of the salary -no pension

Viewing 13 - 15 of 23 Reviews

Glassdoor has 21,335 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.