Capital One reviews

3.6

60% would recommend to a friend

(19,048 total reviews)
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Richard D. Fairbank

76% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 19,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Apr 8, 2021
Recommend
CEO approval
Business Outlook

Pros

clean environment, HMO are excellent,They are always open for feedback and provide resolution. Offer retirement funds.

Cons

Quarterly incentives , low incentives compare to other companies. Standard Metrics is hard to achieve due to Managers are so strict when giving scores or ratings to an agent. There are some leaders who are very considerate but Most of the UMs gives poor performance to an agent, New rubrics are not fair. There are no promoters scores all Neutral and when we commits Business intent error, you get a detractor score means a failed score.

Viewing 18376 - 18378 of 19,048 Reviews

Glassdoor has 21,442 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.