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      Capital One

      Engaged Employer

      Capital One reviews

      3.6

      59% would recommend to a friend

      (18,917 total reviews)
      avatar

      Richard D. Fairbank

      75% approve of CEO

      62% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      3.0

      Senior management

      Capital One has an employee rating of 3.6 out of 5 stars, based on 18,917 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Jan 15, 2010

      Highly Recommend

      Process manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Capital One has a strong culture of "Excellence and Do the right thing", providing a great work environment to develop and hone critical competencies, numerous development opportunities (large and small projects), while also understanding and promoting the balance between personal life and work. It has been a great place to work for many years while I've progressed in many ways; I highly recommend working for Capital One.

      Cons

      While working here for many years, our benefits and compensation felt like they were exceptional early on, but with the purchase of other banks they have been decreased in order to provide standard benefits across the board. This, I'm sure, has occurred in many other corporations, but it would have been nice for the 'Maverick' of the financial industry to buck the trend and keep the high level of benefits and just extend them to new banks and employees.

      2.0
      Jan 3, 2010

      Lack of communication and support by management.

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good brand. Good work/life balance. Office amenities include onsite gym and cafeteria.

      Cons

      Promotions often go to people that are not qualified but are friendly with the people making decisions. Management unskilled and not able to support their teams. Lack of communication from senior management, lack of recognition.

      3.0
      Dec 31, 2009

      Capital One: a stepping stone

      Principal analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Richmond campus provides a great physical and virtual work environment. Capital One pioneered alternative work arrangements with its Future of Work program. Salaries are in line with expectation and benefits are above average. Notably, maternity and paternity benefits are quite generous. The external hiring decision process is rigorous and consistent, resulting in a generally high level of employee competence.

      Cons

      Capital One's revenues and profits grew at a meteoric rate until about 2005, then leveled off. The boom years produced a cadre of managers more skilled in rhetoric than in managing human talent. As a result, the culture does not value, reward or develop people management skills. Capital One's GE-style performance management system becomes an annual pain point, demoralizing many, rewarding too few with promotions and often presaging the next reorg exercise.

      Viewing 18730 - 18732 of 18,917 Reviews
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      ReviewsCapital One reviews

      Glassdoor has 21,297 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.