Capital One reviews

3.6

59% would recommend to a friend

(18,901 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,901 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
May 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Information Based Strategy in every aspect of running the business. Usually there are a lot going on at the same time that you get to always learn new skills and areas of the business. The commute to work is just 15 mins for most folks. You can work from home if you are Mobile. The work life balance is amazing. In the current economic environment, capital one seems to be in a sweet spot as the company has very low mortgage exposure and has a good mix of card and banking products. The deposits at the acquired banks seems to provide cheap capital for card portfolio to run its business. The unemployment rate seems to the biggest challenge for the company out there but the exposure reduction programs and loss mitigation efforts seems to be taking the company aggressively in the right direction. The job involves a lot of analysis and get to learn how to use data of all kinds in creating good strategy decks. Credit Risk Management practices and decision processes gives a very good grounding for any credit risk analysis roles later in the career.

Cons

Pay isnt too great. Being at the right places where there are the next higehr roles available determines to a great extend your chances for getting promoted. TARP has affected green card filings and hirings of h1b visas lately. Government activism in recent times is scary and any kind of new constraints leads to sub optimal solutions and the whole card industry would be impacted by the regulatory changes that govt is introducing soon.

4.0
May 17, 2009
Recommend
CEO approval
Business Outlook

Pros

Capital One has a robust hiring process and hires very smart people. The culture is collaborative and is supportive - although there are politics everywhere, my closest friends at Capital One were my peers, who genuinely wanted me to succeed. Because of the investment they make in the hiring process, Capital One encourages continued leadership and professional development. They also believe in the "individuals" they hire, which means they give them the support they need. This also means great buildings to work in and a comprehensive campus in Richmond, VA. Capital One is more supportive than any other company I've seen when they have layoffs. Capital One is positioned to survive the economic crisis and will likely continue to grow, albeit at a slower pace than before.

Cons

Capital One has the "legacy" culture (from the credit card business) which is very entrepreneurial and prizes intelligence over functional experience (i.e. they're smart & can figure it out) as well as a Bank culture, which is traditional bank (i.e. prioritizing banking experience over raw intelligence). As Capital One acquires more banks, it is unclear which culture will dominate in the long term. The downside to the entreprenerial culture is that it encourages people across the organization to focus on the next "great" idea, rather than on the execution of the idea (one of the reasons customer experience continues to be a problem). Also, they believe in "reinventing" themselves, which can be good, but can also lead to abrupt eliminations of multi-year projects. They've had rolling layoffs across the company over the past few years and this appears to have become a habit.

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