Capital One reviews

3.6

59% would recommend to a friend

(18,889 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,889 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jan 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, pay for the area (depending on your area) is great, career mobility (while incredibly team dependent) can be great. Cafeteria food and people are generally smart and enjoyable.

Cons

Knowing what I know now, I would have never joined Capital One. Capital One's culture has taken a turn for the worse. Cutthroat performance management cycles has made the company a political nightmare, with each performance cycle seemingly getting worse it's apparent if you don't have the support of your manager, you'll find yourself out of luck at some point or another. Working here was once enjoyable and felt like everyone was working towards a common goal but now, politics and headcount requirements have turned joining this company into one of the biggest regrets I've ever made. High favoritism is placed on the college grads who enter the Capital One rotational program fresh and unexperienced and if you join the company professionally, you'll find your onboarding nonexistent, your expectations unreasonable high, and your salary quickly being bypassed by new hires who have little value to immediately contribute. It's a frustrating space and I've watched many good friends and employees enter the rotating door, either PIP'd or pushed out and several steps behind in their career because of it.

1.0
Dec 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits were pretty good; Plano has good BBQ.

Cons

Everyone lives in fear of the bi-annual ratings. They mainly want new grads (or TDPs) that they can 'brainwash' into their way or working. A huge red flag is that it's very difficult for experienced hires to succeed there. Outside experience should be considered and embraced as diversity. It was apparent that the codebases were engineered by people with very limited experience; sloppy, poorly written, and lacking in clarity. A fairly simple questionnaire application for vehicle loan refinancing is being broken into 10+ micro front-ends. Having diverged from one another, each is largely different and a challenge to maintain. Agile practice was vastly sub-par; every work item was assigned a 1 or 2 point estimate when they took a full sprint to complete even for experienced devs. No one respected their work and thought about it beforehand. Refinement sessions were merely a formality. Poor team velocity; consistently averaged far less than 50% points delivered vs promised. Culture is more focused on output as opposed to quality. Everyone believes they are walking on water. Suggestions were met with, "well what are you going to do about it" from my manager. I'm sorry, but I couldn't change the entire group's culture of poor practices. Code reviews were a joke; everything 'LGTM'. RTO alienated remote workers. There's also a lack of effective on-boarding. They spend a week telling you about the architecture of the company's technology systems, but none of that really matters for the developer's day-to-day. No overview of the business of refi was given.

1.0
Aug 9, 2023

STAY AWAY

Recommend
CEO approval
Business Outlook

Pros

There are none. It's an evil corporation.

Cons

Stack Ranking - This past mid-year, 15% of employees were laid off. I wasn't one, but they are attempting to fire me/lay me off due to me calling out inefficiencies within the department. Ignores Disabilities - I had explained to my bosses that I was having issues with my disability. Rather than suggesting accommodations or short term disability, they ignored me. I went on short term disability for a month and LITERALLY the day I returned from disability, I was told I was trending downwards in my quarterly performance review and I would be placed on a coaching plan. My entire mid-year performance review mentioned the 1.5 months I had struggled with my disability. Nothing about my performance once I returned which was off the charts. Backstabbing - Do not trust anyone at this company. You would have to be a sociopath to survive here.

Viewing 22 - 24 of 18,889 Reviews

Glassdoor has 21,267 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.