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      CarGurus

      Engaged Employer

      CarGurus reviews

      4.2

      83% would recommend to a friend

      (487 total reviews)
      avatar

      Jason Trevisan

      94% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      CarGurus has an employee rating of 4.2 out of 5 stars, based on 487 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarGurus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      487 reviews
      2.0
      Dec 28, 2020

      Lacks Leadership and Direction

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pay was decent. - Engineering colleagues were talented, and the collaboration culture was strong. - Middle management genuinely cared about their reports. This is more than I can say about other employers in Boston.

      Cons

      - It felt like leadership mentally abandoned our existing product offerings to dealers. While the company had been profitable selling software and ad space to dealers, by 2019 the company seemed uninterested in optimizing our core profitable products. This created a situation where feature teams felt written off when direction was roadmapped at the company. - Leadership’s investment into new product offerings felt misguided and poorly executed. Our P2P marketplace functions seemed unadvertised and phoned in, and our historical offer test alienated our dealer base (look up CarGurus Carvana Offer Test). It’s hard to feel excited about these new directions when the company can’t execute properly. - The COVID-19 layoffs were large, painful, and poorly communicated. After weeks of leadership saying that “we have the cash” and that we’d be able to weather this storm on sheer firm economics, hundreds of employees were RIFfed into a bad job market. Many high-level directors had no say in who was RIFfed, and the decisions around which teams had cuts (and by how much) seemed political. This created a culture nosedive that the company still hasn’t recovered from. - Engineering felt constantly under-resourced and understaffed. During my time there, it felt like I had to build out technologies and products that would need 4x the people to build at any other company. This led to a big culture of burnout, and that burnout culture was amplified after the COVID-19 layoffs. - It felt like there was a lot of institutionalized sexism at the company. The company hired a few VPs that would degrade and belittle the women around them. This created a culture that felt hostile towards women.

      avatar
      CarGurus Response
      5y
      Thank you for sharing your feedback with us. We acknowledge that this past year has been extremely difficult due to the unexpected effects of COVID, which unfortunately resulted in us having to make extremely difficult decisions as a company. However, we are actively working to evolve both our structures and processes within our organization to maximize clarity, growth, and success for our employees and our organization as a whole moving forward. We’re also committed to improving and expanding upon our Diversity, Equity, and Inclusion efforts so that we can continue to foster an inclusive work environment for all. That being said, we do not tolerate sexist behavior at this company. I would welcome the opportunity to discuss any additional feedback you might have. Please feel free to reach out at (aeldridge@cargurus.com). – Andrea Eldridge, Chief People Officer
      4.0
      Dec 28, 2020

      Great Company, Weak Management

      Customer success associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved going into work everyday, there's a fantastic atmosphere in the office that encourages collaboration and support for fellow employees.

      Cons

      Lots of reorganization left my team specifically with weak management. The culture can be a little fratty on the sales floor.

      avatar
      CarGurus Response
      5y
      Thanks for leaving your review and feedback. I'm glad to hear that you enjoyed your time with us at CG and that you felt supported in your daily role. However, I'm saddened to hear that you felt company reorganization left your team with "weak" management. As a scaling company, we acknowledge that sometimes there can be growing pains. However, we aim to support employees through these challenging times with feedback sessions, open forums, and mandatory management training courses for Gurus in leadership and managerial roles. - Andrea Eldridge, Chief People Officer
      4.0
      Dec 15, 2020

      Great company - needs to make good on some things for its employees

      Team lead, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      The shared purpose of the company is noble.

      Cons

      We've all taken a pay cut from Covid by having benefits tied to our comp plans taken away. I believe the company needs to address this gap or else it will lose people to other companies.

      avatar
      CarGurus Response
      5y
      We appreciate you taking the time to write this review and for acknowledging our collaborative, and driven culture. As the way we work continued to shift due to our remote operations, we recognized our benefits and perks needed to evolve. Our HR Benefits team has worked tirelessly to shift our current benefits and perks to fuel success while working remotely, including sending at-home wellness and snack boxes, adding virtual gym memberships, and more. I'd welcome the opportunity to connect with you to hear any additional feedback on how we can better serve employees during remote operations. - Andrea Eldridge, Chief People Officer
      Viewing 319 - 321 of 487 Reviews
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      Glassdoor has 543 CarGurus reviews submitted anonymously by CarGurus employees. Read employee reviews and ratings on Glassdoor to decide if CarGurus is right for you.