CarGurus reviews

they removed the outbound sales position, only account management functions

Where to start? The product is not good, in fact compared to competitors its one of the worst out there. The customers have zero respect for the product or company because the jump in pricing for renewals is too high and berate the reps on the phone. Everybody is afraid to speak to management about the feedback received from the customers for fear of being told you are bringing to much negativity to team meetings. This is despite the fact the whole team hear the same thing day in day out. This creates unbearable tension because you feel like you are struggling but also feel like you can't speak up. Management are incompetent. They gossip and moan to team members about other team members which is totally inappropriate. The team is top heavy which means they have plenty on time on their hands to micro manage, checking dials, checking time lapsed between dials, even reading transcripts from calls! They have a list of favorites who they push to the front at the cost of other reps. They give favorites the better accounts, push them for promotions, call them out and clap them on the back for the most minor of tasks. But be careful, should you dare to have one bad fall they will not help you back up. In fact they will kick you while you are down and make sure you stay there. They would rather believe you are a bad sales rep then look at why reps are not hitting target. This has to be one of the reasons why there is such a high turnover across all the sales teams. Shame on our USA counterparts for not looking into this more thoroughly. Shame on you! Why are you not questioning the level of turnover in the Dublin office?