CarMax reviews

3.5

59% would recommend to a friend

(8,198 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Dec 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The compensation and benefits are very good. You'll need it though--combat pay.

Cons

Women in Technology have zero opportunities to advance. When I joined the company, there were only two women in Director+ positions in IT. Nearly two years later, there were still only those two. Director roles stayed open for months; men were fast-tracked. Women were told they acted like "victims" or weren't technical enough. Nearly every meeting I was in, I was the only one or one of two women in the room--a meeting of 25+ people. Add to that the culture overall. "People First" is touted from the mountain top, yet those are just words on a page. It really means, "men first" or "only those we choose to be first." The environment is toxic; it was perfectly acceptable to put over 150 people in a space fire-coded for 50. You couldn't back up your chair to stand up without hitting the person behind you. Tight spaces and unrealistic deadlines made tempers flare. It was not uncommon to see a verbal altercation. It is not acceptable to point out where a team or associate is making an error or can improve. It is, however, acceptable to verbally bash and beat up on the person who would suggest (even with data) that an issue exists. Management changes their mind with the wind. Goals are not clearly defined and remain fluid--it's like trying to nail smoke to the wall. "Do the right thing" is another sentence that has no meaning. Should you have any integrity, it won't be appreciated. If you speak the truth, you will be punished for it. It matters not if your manager is bending the truth like a pretzel; if you tell the truth, you will be retaliated against. The company brings in talented people stating they want new ideas. Yet, when new ideas are brought up or change initiated, it is met with fierce resistance. Many tenured associates are "retired-in-place" and have no desire to upset the apple cart--even for the good of the company. They aren't held accountable for holding the company back either. The new people are left frustrated wondering why they were recruited to join; feeling like they were treated to a bait-and-switch. They leave and take their talents with them. When a talented Sr. Leader leaves, the company pulls a former one from retirement to backfill. CarMax stays stuck in the past--they tout a new paradigm; yet, look closely, it is all smoke and mirrors. The back end is old, out-of-date systems that are held together by bubble gum and Band-Aides. If you are looking for a progressive company who will value your talents and ideas, look elsewhere.

2.0
May 6, 2013

No cost of living adjustment for region

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training program for someone coming in with no car sales experience is a Pro.

Cons

Doesn't matter what part of the country you work in, you get paid the same per car sold. So, if you lived in the South and moved to the North, you will not receive an adjustment for living in a higher cost of living area. LGM's do not take your management experience into consideration if you want to advance your career. I have seen people get promoted to Sales Managers because they sold over 800 cars even without a prior management background. This doesn't always make good leaders.

Viewing 49 - 51 of 8,198 Reviews

Glassdoor has 8,367 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.