CarMax reviews

3.5

59% would recommend to a friend

(8,212 total reviews)
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Keith Barr

54% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,212 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Oct 28, 2013

Stagnate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

company makes work atmosphere a wonderful place to work

Cons

Company builds its product on the back of underpaid commission sales reps.

3.0
Oct 27, 2013
Recommend
CEO approval
Business Outlook

Pros

They hire very nice people. Fairly pleasant working conditions. Stable job.

Cons

You will have many frustrations with customers taking your time to assist them to find the type of car they want and they go elsewhere to buy it or their current car is not paid off enough for them to be able to afford a new one. Managers will be on your case if you are not selling enough cars. Some do it in a constructive way to help you, others just annoying. Most of your customers will be selling a car and not buying. That takes your time and most don't want to sell after they see your offer.

1.0
Oct 23, 2013
Recommend
CEO approval
Business Outlook

Pros

Friendly, nice people work in the lower-level positions like sales consultant, service writer, technician, business office associate, and purchasing assistant, and some sales managers. CarMax had a good reputation for 10+ years at the store I work at. Work spaces are cleaned and the building looks nice. You can move up if you agree to move anywhere CarMax tells you.

Cons

Terrible pay has not changed in years. if you get promoted to manager from inside the company you make 8-10K less than managers hired from outside the company. That's insulting and insane. Richmond headquarters lives in a bubble, no idea how bad the company's reputation is becoming. Location General Managers on up seem to care about their stock options going up and not about the long term outlook for the company. Wake up. Wall Street can punish you if they think this is another Circuit City. If you are a customer, good luck. You will pay thousands more than you should, your service contract may be hard to work with, and you may have to return your car and buy another one more than once to get a decent runner.

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Glassdoor has 8,381 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.