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      CarMax

      Engaged Employer

      CarMax reviews

      3.5

      59% would recommend to a friend

      (8,207 total reviews)
      avatar

      Keith Barr

      58% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      CarMax has an employee rating of 3.5 out of 5 stars, based on 8,207 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      8K reviews
      2.0
      Oct 18, 2012

      Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Other department staff is usually nice. Good pay and benefits if you get into the right area. Very nice facilities to work in for the most part.

      Cons

      Poor follow up on training by some mentors. Unclear expectations overall when management changes. Race and sex play a huge part in disciplinary action. If you aren't a car guy/gal you won't make it if you succeed regardless of how hard you try or improve.

      3.0
      Aug 29, 2012

      Great pay, great sales team. Horrible upper management.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Scheduled hours are rotating retail schedule. Every sunday is guaranteed off. -Great people that work on the sales team. -Most managers are good people, and have sales backgrounds. -You are "guaranteed" at least minimum wage for the hours you are clocked in.

      Cons

      -When customers return a car under the 5 day return policy, your pay gets taken back. No matter WHAT the reason was. -You will spend 80% of your time doing appraisal's for customers that have no desire to sell their car or do any further business with you. -The company itself it about promotion from within, but store level management makes it nearly impossible to promote qualified candidates. (3 store employees have been promoted to the next level in the past 5 years. MANY have expressed interest and have moved onto other opportunities because of the drawn out politically charged process.)

      2.0
      May 12, 2011

      They micromanage sales people to an excess.

      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed, comfortable dress code and money was not too bad.

      Cons

      Retail type hours, work holidays. They micromanage sales people and should be more concerned with sales and not so worried about the process.

      Viewing 7828 - 7830 of 8,207 Reviews
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      Glassdoor has 8,376 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.