CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jan 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay is reasonable, the more hours you put in the more you make. 100% commision with mandatory meetings and training, basically you work for free if you do not make enough commission to realize $7.75 an hour they will give you a short term loan that has to be paid back. There is a ton of advancement opportunities if you are extremely mobile Nice work environment and relaxed dress code. Most associates get along but there are client theives around (just a few) Benefits are very good. I think managers really care (but are inept) about their sales associates as long as you, at least, pretend to drink the "Carmax Kool-aid".

Cons

Micro management, because the Managers appear to have never took a management class they tend to take a (Company mandated) cookie cutter approach to management. Managers talk a good game but everyone knows there is only one way" the Carmax way" with no room for individualism. Managers will very seldom get involved in a commission dispute you are told to work it out on your own. (again, an apparent lack of management training) If you are 19 to 25 years old with little to no experience the management experience is not bad. If you have worked in a professional environment in the past you see what a joke the Management is. Being far though, they seem to be looking for the 19 - 25 year olds and really old retired people.

2.0
Jan 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Compensation and bonuses Hourly associates whom are "bought in" are treated respectfully by management. Great training! Good focus on customer service.

Cons

*You need to fully drink the kool-aid and be "bought in" to be considered for any promotions. *If you bring years of management experience to your position, you won't use it as you must become almost robotic in their beliefs and management outlook. *If you challenge your superiors you will be remembered as someone who isn't "bought in" and will be used against you when you want to progress within the organization. *As a manager you must also be a good politician!

Viewing 7996 - 7998 of 8,203 Reviews

Glassdoor has 8,372 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.