CarMax reviews

3.5

60% would recommend to a friend

(8,198 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Nov 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Once you’re there for 5 years you get 120 hrs of vacation and after 750 cars you can get a demo which sounds cool.

Cons

Pay is bad! Too many remote leads that reduce your commission by 50%. Almost everyone you help is a remote lead. It’s difficult to make any real money. Silly role plays and having to organize the lot for no extra pay. Sick pay is $7.75. Can make as little has $40 per car up to $162 if it’s a remote lead. If a customer returns maxcare which is a warranty within 90 days , you’ll lose the commission you earned for that. Corporate is always coming up with ways that hurt the sales consultants pay, unfortunately it seems to be the direction everything is moving towards. No communication between departments. You’ll find yourself constantly cleaning your own cars and waiting for other departments to do their job. Some managers look miserable and are not much help when your approach them. The direction that the company is moving to is very similar to circuit city, and we will know how that ended

1.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

YOUR COWORKERS AND THE VERY AFFORDABLE INSURANCE

Cons

CarMax works you to the bone and the company keeps most of the money. You do allll the work and sell and entire car for thousands of dollars and can only make $40 bucks. the finish line is always moving. the current role is made so that even though ppl are always quitting, it doesn't take a lot to replace them and they don't loose money. BEWARE. it will only get worse

2.0
Dec 16, 2022
Recommend
CEO approval
Business Outlook

Pros

- unlimited PTO for the salaried corporate employees. 6% 401k match - pay is decent for software engineers, but not sure how long that will last - pretty good effort to provide a flexible developer experience - great educational opportunities like an internal hackathon and DevOps Day - corporate matching program for charitable contributions

Cons

- honestly not a very exciting place to work, I don’t find the work very challenging… - benefits are so mediocre. There is supposed unlimited PTO, and I get harassed by my managers for taking PTO anyways. My healthcare plan is far inferior to my previous workplaces. The 6% 401k match is good. - no real motivation to innovate, it was simply a response to the threat of Carvana. Now that carvana stock is down, they aren’t motivated to “digitally transform” anymore and they have discreetly put the brakes on innovation efforts - promotion process is vague and there is no sense of control over your career path. Feedback is rarely solicited from your peers who are actually working in the weeds with you. and the policy on capabilities that are necessary to get promoted are so vague and they might as well not exist. and there’s so much inconsistency when they decide someone is “ready to be promoted” - any questions regarding pay are answered with vague noncommittal answers, and then thrown to the wind. Have yet to see any real response or changes related to those questions - quarter after quarter, my group of teams has given the low scores in our engagement surveys to the Diversity and Inclusion category. The manager says she’ll pass the feedback up, and then that’s the end of it. Nothing happens after these surveys. And they are so behind on D&I efforts. I couldn’t believe it but they are just now starting ERGs within CarMax. Seriously for a company this large, what took them so long???? - not every manager is bad, but I have had a significant number of managers / lead devs who have honestly used scary manipulative tactics against me to harass/intimidate me for things like taking a day off. It’s almost mind boggling to me because I have worked in a much more safe and kind workplace. What is truly sad is that I don’t think they even realize that their tactics are unusual, they’re just used to it. It makes me scared to know how the culture must have been so much worse than this before the technology transformation effort began - They say they’re not tracking your time, but they have revealed to me that they track what yours you work by monitoring the calls you make to Splunk or Azure services with your employee ID. and trust me, they are regularly checking as a practice - clearly an anti-union focus amongst management. We are made to watch training videos with almost blatant anti-union undertones, and everyone is encouraged to bring all complaints to managers and “something could be done” but those complaints don’t ever get addressed - gives weird brainwashed cult vibes. people at carmax have a weirdly inflated view of what we do… it’s used car sales but they act like we’re changing the world somehow. And people do weird things like wildly clap for the CEO during all hands like he’s a pop star. One time he handed someone a signed photo of himself as a reward for winning an employee of the quarter award

Viewing 100 - 102 of 8,198 Reviews

Glassdoor has 8,367 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.