Is CarMax a good company to work for?

CarMax has an overall rating of 3.5 out of 5, based on over 8,368 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 60% of employees would recommend working at CarMax to a friend and 50% have a positive outlook for the business. The best reviews about CarMax have been left by employees working as Location General Manager , Business Analyst Intern and Technology Intern .

Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

What are the top reviewed CarMax locations?

Richmond , Kennesaw , Atlanta , Houston , Raleigh , Norcross , Austin , Dallas , Chicago , Los Angeles , Las Vegas , Charlotte , San Diego , San Antonio , Virginia Beach , Laurel , Irvine , Henderson , Orlando , Fort Worth , Tampa , Miami , Columbus , Roseville , Denver , Greensboro , Fort Myers , Murrieta , Phoenix , Buena Park

CarMax reviews

3.5

60% would recommend to a friend

(8,199 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Aug 22, 2016

Inventory Associate

Inventory associate

Recommend

CEO approval

Business Outlook

Pros

Very team-oriented and work exceptionally well with school and life schedules. Managers are hands-on and maintain the definition of the "open-door" policy.

Cons

The Las Vegas (Sahara) Inventory department is located outside the building. 100+ degrees in the summer and occasional 20-60 degrees in the winter make for very unpleasant working conditions. Very limited upward mobility in the service department, unless willing to transfer to another location where a position is needed.

5.0

Oct 28, 2015

Sales Manager

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Paid time away for manager is not a set number of days, but rather as much as you'd like as long as the needs of the business are met. This can get tricky if you end up in a understaffed store, otherwise it's pretty nice. Award winning training programs give you all you need to be successful, and precise way to give and receive performance feedback. Excellent benefits, stock options, tuition assistance, stock bonuses, expanding nationwide with ability to move locations.

Cons

As the company grows some of the employment perks are disappearing- managers are expected to work 50 hours/week minimum. Senior managers have the same expectations but no one holds them accountable so they rarely do. Promotions seem easy but there are many hoops to jump through and is more based on the "good ol' boys game".

4.0

Nov 25, 2014

Good company, community, and benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits (health, dental, vision, 401K); community & team building, great opportunity for those w/ strong work ethic & right skill set. Training in sales is solid & ongoing.

Cons

One slip can immediately cost your job. People disappear without chance to say goodbye. Corporate loyalty was lacking when a top sales person was tricked by an undercover reporter they fired him (after 7 years dedicated service) without warning.

Viewing 112 - 114 of 8,199 Reviews

Jobs at CarMax

Customer Specialist in Training

Customer Specialist - Part Time

Automotive Parts Associate 9am - 6pm (Mon - Fri)

Customer Specialist - Full Time

Customer Specialist - Full Time

CarMax

CarMax reviews

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Inventory Associate

Sales Manager

Good company, community, and benefits

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