CarMax reviews

Your life revolves around your customer. You get 1 weekend off every 6 weekends. If your customer needs you during that time off, it's up to you if you want to come in (for the potential sale) or have someone else close. Anytime another consultant interacts with your customer (credit app, test drive, Carmatch, etc) and a sale is completed (whether you closed the deal or they did) you will lose half your commission. During the winter months, you are expected to arrive to work 1hr early to help clear the parking lot of snow. There is a snow plowing of the lot, starting and moving the cars around, etc. Again, remember you are a commissioned sales consultant - so you aren't being paid for this! You work e-office, which you sit at a desk and perform call center duties. Problem here is that as a commission sales consultant, you aren't making anything! There are times the phone doesn't ring at all. So, while you could've been on the floor interacting with potential customers for a sale, you are stuck in e-office working for free. You work on an 'ups' list. So pretty much there is a first come first come on who gets what customer. When you are up, the next customer who comes through the door belongs to you. Even if all they want to do is look around on their own - you are responsible for them until they leave the buiilding. This can cause a problem when the ups list is 10-11 consultants waiting for a customer to walk in. I've worked a full days where I only saw 1-2 customers!!!! Did I mention that if you don't' sell anything, you are paid a minimum wage for that pay period. Come the next pay period, you have to pay that money back!

-There will ALWAYS be drama. Especially when there are a lot of females. Usually I can always find someone talking about someone else. -Turnover due to low pay and a lot of students coming and going in this job (this location is very close to two Universities) -inadequate management. Carmax as a whole is expanding rapidly 2011 and beyond and already management is being stretched; it remains to be seen if they can hire, promote, and train the management force needed to nearly double their number of stores over the next five years.