Does CareCentrix pay their employees well?

According to anonymously submitted Glassdoor reviews, CareCentrix employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CareCentrix. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CareCentrix?

57% of CareCentrix employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CareCentrix 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CareCentrix?

Customer Service Representative (22) , Director (22) , Manager (14) , Analyst (13) , Care Coordinator (10) , Patient Advocate (9) , Registered Nurse (8) , Supervisor (8) , Business Analyst (7) , Customer Service Representative (CSR) (5) , Intake Specialist (5) , Provider Staffing (5) , Senior Business Analyst (5) , Team Lead (5) , Utilization Review Nurse (5)

What are the pros of working at CareCentrix according to real employee reviews?

"Great benefits and flexible." ((in 54 reviews)); "Work from home, fair compensation" ((in 39 reviews)); "Great People and team members" ((in 28 reviews)); "Really cares about employees." ((in 15 reviews)); "Salaries are also very competitive." ((in 11 reviews))

What are the cons of working at CareCentrix according to real employee reviews?

"Poor management, I'm sure some are ok however like most corporations allow Supervisors/Managers Tobe unchecked creating toxic environments" ((in 44 reviews)); "Senior leadership lacked the know how and experience" ((in 25 reviews)); "No training program for newly hired leaders and barely 2 hours of on the job shadowing" ((in 24 reviews)); "No work life balance if you want to move up within the company" ((in 21 reviews)); "Managers and directors are best friends and have personal relationships." ((in 12 reviews))

What are employees saying about CareCentrix layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CareCentrix layoffs and their outlook for job security at CareCentrix in 2026.

What are the top reviewed CareCentrix locations?

Tampa , Hartford , Overland Park , Phoenix , Stamford , Melville , New York , Orlando , Jacksonville , San Benito , Dallas , Olathe , Fort Lauderdale , Atlanta , Jersey City , Richmond , Virginia Beach , Saint Louis , Rochester , Syracuse , Louisville , Charlotte , Carrollton , Houston , Brighton , Memphis , Nashville , Indianapolis , Carlsbad , Concord

CareCentrix reviews

3.3

57% would recommend to a friend

(617 total reviews)

Haley Sofiane

56% approve of CEO

44% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.3

Career opportunities

CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

1.0

Jun 2, 2022

Run Away Fast

Sales

Recommend

CEO approval

Business Outlook

Pros

It used to be a good place 5 year ago

Cons

It is sad to write this. CareCentrix has changed for the worse. So much turn over. Lots of false promises. They are struggling to find business. The positive reviews here are written by HR. I know that for a fact. You can do better than to work at CareCentrix.

CareCentrix Response

4y

We are sorry to read your comments about your experience working at CareCentrix. We strive to provide an environment that is supportive and promotes team member success. We wish you had shared your concerns with us prior to leaving so we could have addressed them at that time. To clear up any misunderstanding, all online reviews are written and posted independently by current or former team members. Our HR team is here to respond and take action on the reviews that are submitted. We will share your comments with our leadership team and strive to be better. We wish you success in your future endeavors. Thank you.

2.0

May 24, 2022

Allll lies

Patient care coordinator

Recommend

CEO approval

Business Outlook

Pros

Literally nothing. Micro management to the extreme.

Cons

Most of these so called good reviews are forced. They even tell you in training to give a good review. But once you actually start doing the job. Trust me your review will change. 1st off systems outdated you have to provision your phone everyday before work or it will not work. Than it takes 15 minutes for all systems to pull up so that you can work. 2nd each call is suppose to last 11 mins not possible (it's a set up) cause in order to get your bonus your average call handle needs to be low. 3rd they don't like to help you, you are directed to use the DLP which is process flows to help with calls. Sad part is,it's over 600 pages lol. Calls are back to back no time to breath in between calls. No acw is allowed if you are not allowed to use it unless you have to call a caller back if the call gets disconnected. But that count against you if that happens. And if a call drop and you don't attempt to call back you fail the call. Most calls on a average are stressful and long. Just apply at your own risk. There is no room for growth. Most of the leads hate there position. This company will take a toll on your mental.

CareCentrix Response

4y

Thank you for providing your feedback. We are very disappointed to read that you are not happy in your role. As a company, we strive for excellence and that includes partnering with our team members on the best solutions to service our members. We encourage you to reach out to your Human Resources Business Partner to discuss your specific situation, and to share recommendations for work and process improvements with your area leadership. Thank you for your contributions.

1.0

May 9, 2022

Manage

Account manager

Recommend

CEO approval

Business Outlook

Pros

good company I like it

Cons

not a good company i liked it

CareCentrix Response

4y

Thanks for your review - if you have more specific feedback you can provide, please let us know. We are on a continued journey to make CareCentrix an even better place to work. All the best.

Viewing 199 - 201 of 617 Reviews

Jobs at CareCentrix

Physician Reviewer (Part Time)

Director – Product Management - Durable Medical Equipment & Sleep

Accounts Payable Representative (Hybrid Remote - Overland Park, KS)

CareCentrix

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Run Away Fast

Allll lies

Manage

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