Carriage Services reviews

Pay is far below baseline standard, Commission schedule changes all the time, especially in the case of rewrites. In many cases, counselors are charged back and commissions are taken from them or greatly reduced. Always a new reason from a specific individual at home office as to why a commission is reduced or not paid. It is a revolving door with staff there. Of late, the management team at one of the locations is the most corrupt I have ever seen. They love to encourage high sales volume and do not deliver on promises. They have buried individuals in the wrong plots on many occasions, failed to order memorial markers or had gross misspellings, failed to post payments properly. The Office Manager is highly unprofessional and repeatedly talks about clients and colleagues in a negative fashion.

The new CEO (Carlos) has demoted all managing partners by one level in the company hierarchy, reduced potential incentive bonuses by about 15%, and took away the awards trip for all the managing partners who were promised it and who earned it. The new leadership does not value the efforts of the managing partners like the founder Mel Payne did. I'm sure it will get worse over the years under his leadership.