Cengage reviews

Fast global changes are hard to cope for remaining employees

I took on responsibilities beyond my job title, but was never given a title change/promotion to reflect that. Over the past 3 years, Cengage has had an investor group making suggestions/demands to cut expenses across the company to improve profits. It was given the euphemism "Project Horizon" and every few months there were more layoffs across most departments, sometimes entire teams. No reason was given to who it affected, many times it was key people with unique knowledge in systems, so those left had a harder time. I was in the latest layoff affecting IT, which got rid of half the remaining desktop support staff. Those still there are going to be overworked and not be able to provide the same level of superior support we were known for, so productivity for everyone will take a hit. Plus, many employees just have this feeling of "when will I be next to go"? The leadership team would try to quell fears by saying the major restructuring is done, but then there always seemed to be justification for more a few months later. It's just not a good environment to be in. I loved so many things about working here, especially the amazing people, but the higher ups just do not value IT support like they used to.