Cengage reviews

2.8

30% would recommend to a friend

(2,409 total reviews)
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Michael Hansen

38% approve of CEO

23% positive business outlook

Cengage has an employee rating of 2.8 out of 5 stars, based on 2,409 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 25% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Mar 16, 2026

Perpetual revolution

Recommend
CEO approval
Business Outlook

Pros

Lots of great people still here despite the layoffs, who believe in delivering great products. Decent pay.

Cons

Never-ending cycles of ruthless layoffs and reorgs, appalling communication from the Exec, chaotic system changes, contempt for employees, zero strategy for non-Cengage brands & business units.

2.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Relatively good salary. Freedom in methodology and approach to user research. Working close to developers and product owners. Ability to mentor others. Some publishers are very enthusiastic about the potential for HCD.

Cons

The top of the company, at least in Australia has no concept of digital or product strategy. Immediate manager was immature and had very poor leadership skills. Low potential impact of research work. Very slow pace of work. Competitive, secretive and siloed culture. Many people that were loyal and valuable employees were laid off in the midst of the pandemic with no seeming logic to the decisions and after the company had secured job keeper for everyone and cut our wages. Would not recommend this company.

2.0
Mar 24, 2025
Recommend
CEO approval
Business Outlook

Pros

- Lower level staff are wonderful to work with - They continue to allow flexible work arrangements, although with increasing pressure to return to the office.

Cons

- Salaries are not competitive, no salary transparency or opportunity for salary negotiation, no opportunities for growth/promotion. - Budgeting and resourcing is inconsistent across divisions - divisions with higher levels of pressure are understaffed and yet still have high expectations of delivery output. - A significant number of employees have been made redundant within the last two years, undercut by ineffective communication from management and non-existent support for remaining employees. The expectation is for remaining employees to pick up the work from unfilled positions, while maintaining their own work, for no extra compensation. - Permissions, finance and HR have all been offshored, making it difficult for local employees to get support, or trust that their voices will be heard when they have genuine concerns. - Management continues to ignore the obvious dissatisfaction of their employees. Despite annual feedback surveys with consistently negative results nothing of any substance has changed. - Poor support for lower level staff In summary: understaffed, overworked, feedback isn't taken on board, poor compensation, no career progression, fear of retaliation if you get too vocal about work conditions.

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Cengage Response
1y
Thank you for leaving a review about your work experience. We are committed to embracing approaches that allow our teams to thrive, and we continue to experiment, adapt, and evolve our approach, understanding that there is no one-size-fits-all solution that will work for our company. Regarding compensation, we are working towards a global HR operating model for Total Rewards to increase consistency and transparency. We appreciate your feedback as we continue this transformation. I recognize that organizational changes and layoffs can be challenging and sometimes create additional pressure on the remaining staff. We are continuously working to improve our internal systems and structures to ensure efficiency and ease of navigation. We recognize that during these periods of transition and implementation it can be overwhelming. These transitions are temporary, and ultimately will be critical in simplifying our business, improving the ways we work and best serve our customers. I appreciate you feedback as we continue to improve. Best, Michael Hansen, CEO
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