you have to beg for a review, then no mention of a raise. You have to have another job offer to get a raise. Techs have been there for 3+ years without a raise or review
lack of management
lack of training on the software used for remote management and ticketing
lack of accountability
lack of documentation and information on clients
lack of information in tickets pertaining to client issues
lack of processes, standards, and procedures
tickets get closed with no information at all, so there's no tracking of issues or resolutions
the sales people have no technical knowledge, and sell solutions they know nothing about
tickets sit for hours, sometimes days without being touched (client not being contacted)
most level 2 techs here should be considered level 1
mandatory lunch and learns about applications that the techs should already be pretty knowledgeable about
