Chase reviews

3.7

72% would recommend to a friend

(10,660 total reviews)

Jamie Dimon

75% approve of CEO

69% positive business outlook

Chase has an employee rating of 3.7 out of 5 stars, based on 10,660 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
5.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Being a personal banker in the branch is all about LOCATION! LOCATION! LOCATION! High traffic areas can really help with your commission structure. Low traffic areas tend to be in the more affluent areas so opportunity is available there also. I think everyone's experience is based on their specific branch my branch was really close and family oriented so we had fun at work, but every Branch Manager may not be as lenient. Its a great place to start in sales good training and mentoring.

Cons

When I first got there the commission structure was great a lot of opportunity to make money then throughout the years they put a lot of caps and made it very hard to make a decent commission check especially if you are an "unlicensed banker". Licensed bankers still have a good opportunity to make a good chunk of money but of course not like before. Also depending on your branch if you are an "unlicensed banker" be prepared to be a teller when the line gets busy also since the roles have recently been combined.

4.0
Apr 20, 2011
Recommend
CEO approval
Business Outlook

Pros

First off, I was very lucky to work at an awesome branch with a great manager! Reading the other reviews, your experience is totally going to depend on your BM, and I would agree! I was a little intimidated about the position coming right out of college but the company sends you to a ton of training about the products and procesess of being a personal banker. How I described my job to friends was it was half service/advising and the other half sales. I'll be honest if you are not comfortable talking with random people this is not the job for you. The sales aspect can be very rewarding but adds anxiety. Compared to the other sales incentive plans at the other banks Chase bank definitley has the best! You get your bonus at the end of EVERY month not every quarter like Wells. It takes a couple months to get used to the whole routine of "working the lobby" until you are totally comfortable but the other bankers and the BM know that and will hopefully help you. This is a great job for new graduates. Why? There is alot of training to help prepare you. So dont be scared! You learn alot about interacting and communicating with many different individuals in many situations. (which you take on the next job interview) The money is pretty decent coming out of school.

Cons

In all honesty the reason why I left was that I wanted to put my college degree to more use and you really dont apply it to anything in this position. The career paths you can take in Chase retail were not very appealing to me. 1.) You can become a branch manager (probably after 5 yrs+) 2.) You can become a Small Business Banker (which is the same job a PB does but to small biz around your branch or selling to clients who want to start a new biz) 3.) Become a Financial Advisor (you have to be one of the TOP bankers in region probably take 5 yrs+) One HUGE thing that you need to watch out for is how territorial your fellow bankers are to their clients. I was in an area where there was alot of hispanic speaking customers and I didnt know spanish which was a BIG disadvantage! They stress to work as a team but as we all know not everyone is a teamplayer. Since this was my first job out of school they pay was the biggest issue for me because I was just excited to see money in my bank account but for someone who has a family/alot of expenses this job can be stressful. With every sales position there is that golden carrot "potential" of making big bucks. Dont get me wrong, there are personal bankers who are making 80K plus but unless you are a hotshot salesmen banker expect to make around 40k- 60k.

3.0
Oct 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Great benefits package offered to both full-time and part-time employees. Part-time employees are offered the exact same benefits as the full-timers. The benefits offered are plentiful, affordable, and the coverage kicks butt. Company name is widely-recognized. This will be helpful for any future employment opportunities that may arise in the future. Working for a famous company automatically makes you cool in the eyes of potential employers. Flexible scheduling options for part-time employees. If you need certain timeframes off for your knitting lessons or soap-sculting sessions, JPMorgan Chase will be very accommodating. Friendly working environment. This is a branch-specific pro, but the majority of staff and management are good folks. Some managers act like they have two sticks shoved up their ass, though. Attractive sales incentives. Again, a branch-specific perk. The branch manager is responsible for deciding how to reward his/her staff for meeting sales goals... though sales goals are very rarely met due to their insanely high targets. Developing relationships with colleagues and clients. You wouldn't believe some of the beans that customers will spill. Some of them know famous people and can hook you up with an autograph. True story.

Cons

Transfers employees and management among branches very frequently. Just when you think you know somebody, they leave. 3 different managers in 4 months... very unnecessary. Way TOO much pressure to produce sales. The big wigs have a massive addiction to fattening their wallets. If their needs are met, they don't say anything, but if they have moths flying out of their wallets, you won't hear the end of it. Must wear JPMorgan Chase apparel. Not only have I seen more stylish clothing at a Halloween thrift store, but it's also very expensive and uncomfortable. And there's no straying away from Chase threads... if you wear pants just one shade lighter than black, they'll confiscate your legs so you'll no longer have a need for pants. Morning "huddles" that never present new information. What? We aren't meeting our sales goals and we need to force useless products on our customers? Gasp! Didn't see that one coming. Excessive rules and regulations that seem to change daily. There are seemingly endless rules that make no sense, are unnecessary, and are just weird. And just when you think you're finally learning all of them-- bam!! The indecisive bastards at the top change them. No opportunity for advancement and/or promotion. Let's see... you can go from part-time teller to full-time teller. Where to after that? Most likely retirement. The training program is grossly subpar. JPMorgan Chase must have stock in Visine because their e-training program is so excessive that your eyes will crust over. Then they send you to an off-site training program that you will leave more confused than when you arrived. Very boring, tedious, repetitive, and mind-numbing work. Inset check into scanner, type account number, validate check, and repeat. It's a regular roller coaster ride. I've considered training my dog to do it and sending him to work for me. No neurons required. Compensation is far from competitive. The cashier at Starbucks is paid more than me. Need I say more?

Viewing 34 - 36 of 10,660 Reviews

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