Chase reviews

3.8

72% would recommend to a friend

(10,659 total reviews)

Jamie Dimon

75% approve of CEO

70% positive business outlook

Chase has an employee rating of 3.8 out of 5 stars, based on 10,659 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Oct 31, 2008
Recommend
CEO approval
Business Outlook

Pros

Initially, when I started to work for Chase, things were great! The management team seemed helpful, kind and excited for me, as a new manager with a lot of past experience, to succeed. But.........things really started to change. So, not a lot of good reasons, if any

Cons

As a manager, I did very well intially, worked well over 50 hours, and grew the area as my job needed me to do. One of the major problems is that you as a manager take on a lot of complaints from customers. Complaints directed related to the Operations side of things. This company cannot get their operations department down!!! I got so tired of dealing with "ISSUES" due to Operations. The other thing that bothers me is not understanding how Chase upper management will continue to keep "inferior" loan officers on board who are not putting the customers best interest first, they get a lot of complaints, and there is always a problem on their loans. Why keep these people on???? I knew something regarding Stated income Stated Asset was being originated fraudulently with one of my Lo's and I reported it to my superior. This Sr. Manager just didn't want to hear about it and didn't do anything about this Loan officer increasing the income to get a re-active stated passed to get the deal done. Very sad. I should of know then that this mortgage department would fail and it looks like its happening. Everyone is jumping ship

3.0
Oct 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Chase is big and strongest and most stable bank at the moment. Many branches to choose from.

Cons

They don't pay enough , so much work and so little pay . Its sad for such a big company like chase . If you are looking for low pay and a lot of work type of job , chase is for you . It is like Wal mart version of banking . Hours are so unflexible, they need you to be here at 8am sent you home at 6:30pm with 2 - 3 hour lunch . . . . . no overtime pay

1.0
Oct 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Benefits package is better than most companies. The company matches up to 6% contribution for 401(k), which I find to be a great plus, and there's a good health care and dental plan. The company gives a bonus to every employee for his/her date-of-hire anniversary every year. There is also two yearly reviews with a raise that is 7% of the salary. As with most companies some of these benefits are pretty standard. On the whole I feel that upper management does a good job but, unfortunately, the same cannot be said about some managers in lower management.

Cons

-Ineffective management. -Favoritism from managers to a handful of employees. -Inappropriate language and behavior among some employees and managers that borderlines on a hostile working environment. -Many employees and managers are stuck in their old ways, thus not being able to compromise. I feel that for the most part it is very much "the old boys club" and often times inappropriate behavior and language is tolerated. Now this could be that many employees and managers have been with the company for a long time but it is still unacceptable. There is an open door policy within the company. However, I find this to be only policy and that there's inaction when an issue is addressed to a manager.

Viewing 10603 - 10605 of 10,659 Reviews

Glassdoor has 10,917 Chase reviews submitted anonymously by Chase employees. Read employee reviews and ratings on Glassdoor to decide if Chase is right for you.