-extremely under staffed, expect to take back to back calls with no in between time.
-micro managed, expect to be criticized every day on adherence, handle time, personal time and hold time. Even if you do meet expectations they will pound on you every day to do even better.
-extremely difficult to get a weekend day off or any other day off. Due to it being extremely under staffed.
-Back to back calls, you will be expected to take back to back calls all day and every call you take is from a angry customer/banker. Working in fraud it is expected to deal with stressful situations but it makes it extremely difficult to deal with when you have no cool time in between calls (at least 30 seconds)
-bankers hate dealing with fraud and dispute any decisions taken by the bank. We are limited to the info we can provide so bankers disagree and treat you like crap. Also they now have the opportunity to survey you so you will hear it on a bad review from every one again.
Overall a hectic stressful place to work with high turn over rate. The company tries to give the image that "they care" and want to provide good service. But they sacrifice quality for quantity. This is not your normal customer service, these are complex situations that impact business and most importantly the life's of our customers. Company does a good job of making you feel like a number and zero care about life work balance.
