A great place to gain experience, but the upper management is very heavy handed.
Pros
Great opportunities to learn IT Security inside and out if you stay for 2+ years An environment with relaxed dress code and a few perks like paid for lunch up to 8 dollars from a choice of 4-5 restaurants every day.
Cons
Poor entry level salary understaffed in every department makes for a very heavy workload Managers for the Technical support department are not technical whatsoever which makes them incompetent at properly delegating responsibilities. Their decisions are strictly on meaningless metrics and parameters. For example, how many tickets have been closed per worker on average... How often tickets are closed, length of time tickets have been open. Extremely stressful demands from technical customers and non-technical managers. This company is all about trial by fire. The strong survive. Training is very poor and the tools provided are minimal. It's very much a cooperative effort with colleagues and a lot of patience that gets you through the endless and demanding phone calls which are very technical and complicated in nature.
