Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Check Point Software Technologies

      Engaged Employer

      Check Point Software Technologies Technical Support Advisor reviews

      3.6

      79% would recommend to a friend

      (3 total reviews)
      avatar

      Nadav Zafrir

      Not enough data to show CEO approval

      79% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.4

      Senior management

      4.2

      Career opportunities

      3.4

      Work/Life balance

      2.2

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      4.0
      May 6, 2018

      Technical Support Advisor

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Lunch is covered by up to ~$8.00 every day -You can work as much overtime as you like -Flexible PTO -Personal growth (promote within) -Travel opportunities, mainly Canada and Israel if you are a Technical Support Advisor (company provides means of compensation) -Upper level management is very understanding and ask for you to share your thoughts/ideas with them -All product team managers are very understanding and easy to get along with -You have the ability to expand your product knowledge by attending training- after your shift or during the work day, depending on the subject. -Happy Hour once a month (no alcohol) with great food and drinks/deserts. -One big cake per month for to recognize birthdays and service anniversaries -Yearly raises/bonuses -Depending on how you treat others, it's like one big family

      Cons

      -High stress levels -Workload is way too high -Under staffed -Turnover rate -Under paid by a large margin (~ $20-$30k)

      2.0
      Apr 5, 2017

      Good stepping stone, but don't get comfortable.

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      +Hires right out of school/agency +Will teach you how to work under stress +Free certification +Get a good look at how the IT world works +/-Call centre environment, but no scripts or anything of the sort. You're free to do and say as you please on the calls. No protocol to follow.

      Cons

      -24/7 environment (So overnight and early morning shifts you might be stuck with for months/years) -One of the lowest salaries in the field -Everything is based on your stats, unless it's something positive in which case they ignore it -Very stressful; will work through your breaks, lunch and will likely need to work overtime every day -Matters more who you are friends with than your performance -Seriously high turnover rate due to stressful working conditions -Very high learning curve; will take you 6 months before you feel somewhat comfortable on calls.

      4.0
      Oct 24, 2016

      My Time as a Technical Advisor

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will learn things and create amazing connections between people at this company. You will be able to work as a team and have a close relationship with your colleagues. The growing potential within the company is immense and the rewards exist provided you stick around. Management will push you and keep your best interests in mind, it is never a numbers war and when it comes to job security, people will stick up for you. Paid lunches and amazing company paid outings.

      Cons

      The work load is high and you will have to deal with an abundance of stress and pressure. The training process is long and you will still come out of your first training scared to death of the customer (for only 2 weeks or so). The difficulty of moving up from some positions vary and sometimes you will get drowned out if you don't speak up many times. Certification tests are difficult and have some outdated information.

      Related searches: Check Point Software Technologies Technical Support Advisor jobs | Check Point Software Technologies Technical Support Advisor salaries | Check Point Software Technologies benefits | Check Point Software Technologies interviews
      Check Point Software Technologies reviewsCheck Point Software Technologies Technical Support Advisor reviews

      Glassdoor has 2,945 Check Point Software Technologies reviews submitted anonymously by Check Point Software Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Check Point Software Technologies is right for you.