Chewy reviews

3.4

52% would recommend to a friend

(3,947 total reviews)
avatar

Sumit Singh

60% approve of CEO

54% positive business outlook

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,947 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

4K reviews
3.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Reliable and consistent pay with full time hours. Strong peer level collaboration and supportive teammates. The company continues to grow and expand into new initiatives. Ongoing development and evolution across the organization.

Cons

Senior management demonstrates consistent weaknesses in leadership and communication. Decision making is opaque, and there is a noticeable culture where feedback is encouraged in formal settings such as surveys or HR led initiatives but rarely reflected in actual change. There is a clear disconnect between leadership and individual contributors. Input from frontline employees is often dismissed, or misrepresented, or at times even used for discredited to the owner, while questions that challenge existing processes are perceived negatively rather than constructively. This has contributed to extreme low trust, reduced engagement, and severe hesitation on speaking openly. There have been concerning patterns in how talent decisions are made. Perceptions of favoritism exist, and performance based criteria do not always appear to be applied consistently across hiring, development, and termination decisions. Operationally, change initiatives often originate at the senior leadership level without sufficient focus on improving existing tools or involving the employees responsible for using them. New processes are implemented with limited training, testing, or use of relevant expertise within the team, leading to inefficiencies and unnecessary confusion. Overall, the environment reflects a heavily top down structure that limits collaboration and undervalues contributor level insight.

4.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive, pet-loving culture Strong focus on helping customers and their pets Remote/work-from-home opportunities (for many roles) Good benefits and employee discounts Meaningful work, especially for animal lovers Team-oriented environment

Cons

High service levels can be mentally and emotionally draining When service levels are high, additional breaks are not provided to help manage increased mental stress Back-to-back interactions with little recovery time during peak periods Emotional labor is heavy, especially during difficult customer situations Pressure to maintain metrics while providing empathetic service

3.0
Feb 2, 2026

Review

Recommend
CEO approval
Business Outlook

Pros

Good place to work Discount on product Health benefits

Cons

The salary and wages are low

Viewing 103 - 105 of 3,947 Reviews

Glassdoor has 4,163 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.