Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 77 reviews)); "Good work life balance (depending on the team you're working for)" ((in 44 reviews)); "The people and culture at Choice are great!" ((in 43 reviews)); "Friendly staff to work for." ((in 21 reviews)); "Great team to work with." ((in 16 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 52 reviews)); "there was bad management." ((in 50 reviews)); "Low pay and no forward opportunity" ((in 39 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 21 reviews)); "Low salary compared to other in market" ((in 19 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Apr 4, 2014

Bad management

Manager

Recommend

CEO approval

Business Outlook

Pros

free coffee, free tea, free covered parking, free cups and ice

Cons

Horrible, unprofessional management, good ol' boys club, absolutely no advancement unless you are in the "in crowd", don't value employees, management is very self-focused- horrible benefits, horrible pay

5.0

Apr 1, 2014

Love my job and awesome General Manager

Night auditor

Recommend

CEO approval

Business Outlook

Pros

I have had nothing but a positive work experience. The General Manager is amazing and very proud to work with her. When you have a manager that is available to you at anytime, day or late night, it speaks volumes about the company as a whole. I hope to stay with the company for many years to come. Love my job.

Cons

I have not had one complaint...everyone I work with are amazing. I literally can't think of anything negative to say.

2.0

Mar 28, 2014

Tiresome

Front desk clerk

Recommend

CEO approval

Business Outlook

Pros

Will work with varying schedule (i.e. college courses), easy to get extra hours, will teach you a lot of helpful skills (computer software, phone systems, customer management, etc..)

Cons

High turn-over rate means you are often asked to cover shifts, weekends off are typically reserved for full-time staff, depending on the hotel (choice has a lot of variety in terms of quality) customers can be extremely rude and/or hostile, management tends to be aggressive and/or not caring towards employees, housekeepers treated bad

Viewing 1015 - 1017 of 1,127 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Receptionist-Front Desk

Choice Hotels

Choice Hotels reviews

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Bad management

Love my job and awesome General Manager

Tiresome

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