Cielo reviews

3.5

65% would recommend to a friend

(1,583 total reviews)
avatar

Marissa Geist

66% approve of CEO

49% positive business outlook

Cielo has an employee rating of 3.5 out of 5 stars, based on 1,583 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Feb 17, 2020

Major issues with pressure to fill openings...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy access to the freeway.

Cons

You know there’s an issue when someone refers to their positions as “so entry level, all they’re looking for is a warm body with a heart beat.” This is NOT good recruiting! The demand for fast fills was unreal and I was constantly asked to cut corners. I was told to skip behavioral questions during phone interviews and only go over the basics (example: “What compensation are you seeking?”) just so we could get the candidate on the hiring manager’s calendar as soon as possible.

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Cielo Response
6y
Hi, this is Tara Cassady, EVP of Client Services. This is difficult feedback to read and I would really value the opportunity to understand the specifics. I believe you are suggesting that you were directed by your leader to “cut corners,” correct? It is important that I can learn the details to influence change. You mention you have been at Cielo for 3-4 years, and I’m curious as to whether this was always your experience or if something changed over time. Again, I would appreciate the opportunity to further understand your comments. Contact me any time at tara.cassady@cielotalent.com or 262-439-1428.
1.0
Feb 10, 2020

Please Read: Do NOT work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I met some great people.

Cons

If you're on this site it's probably to gain a better understanding of how Cielo treats their employees and, above all, if the employees are genuinely happy. I worked at this company when it was still called "Pinstripe" and I've seen dramatic, negative changes spanning over half a decade. One of my biggest regrets was staying at this company for as long as I did. There were days when I felt physically ill from working in Cielo's fear-based, toxic work environment. I remember asking my friends if they ever felt afraid to go to work and seeing baffled, concerned looks on their faces. That was a huge red flag. Cielo's management is nothing like I've ever experienced before. Calling employees out on the spot in meetings to make examples of them, giving mixed messages regarding expectations and goals, and severe micromanaging. Would you like to log every single task you complete into a computer system, note the task, note how long it took, and quantify how many of those tasks you were able to get done? And then discuss it at length in weekly team meetings... and then be required to keep a daily log of your candidate contacts... and then be required to write an end-of-the-week weekly report... and then discuss all of this in mandatory bi-weekly meetings? You'll be required to report on every single task you complete and how long it took you to complete it. And if something doesn't look right, you'll be reprimanded. If you question management, you'll be reprimanded again. Also, beware of job security here. If there isn't a company-wide lay off then you have to make sure you're exceeding your manager's performance expectations. I never felt comfortable simply meeting expectations. The pressure they put on their employees is unbelievable. Please consider what I'm saying in this review. Unless you really need the money, I promise there are better companies out there.

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Cielo Response
6y
Hi, this is Marissa Geist, COO. Cielo has gone through a lot of change during your time here, and it’s disappointing that you read that you felt them as negative. We’re growing up as an organization, and employees with tenure like yours have been instrumental in helping us make a lot of positive changes across the company. I know we’ve made some mistakes along the way, but we’ve learned from each of those and the projects we’re working on now to evolve our operating model, accelerate our growth, and enhance our technology roadmap will give us an even stronger foundation for long-term success. Each of the tracking mechanisms you referenced is intended to measure activity to ensure appropriately-staffed teams and balanced workloads – not to micro-manage or measure performance. We’re working to automate our core systems and update our reporting tools to avoid the manual nature of how we currently track activity. The goal is to use the data from this reporting to grow our team members’ versatility, leverage their expertise and ultimately, empower them to focus on the aspects of their job that they love. I hope you know the impact you made during your time here – for your candidates, your client and Cielo. Surely you accomplished a lot in your 6+ years and I hope the skills and experience you built here will serve you well in the next chapter of your career.
1.0
May 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home - they have a lot of employees working remotely and they offer great training

Cons

First, there is no job security. If your client discontinues the contract with Cielo, you are on your own to find a new position within 1-2 weeks typically. They don’t just place you in a temporary role until transfer. Plus, the last few January/Februarys they have just decided to cut employees for NO good reason, even after the company does well. Second, the culture is frantic–you’ll be expected to handle requisition loads up to 80-100 (not entry level either), which is not feasible for professional positions. My last two “leads”was a micro-managers that make you feel on edge every time they call. I typically never felt that I was doing things right – I was just waiting to be told what I did wrong “this time” Many employees don’t take their vacation because they don’t feel like they can take the time and/or they don’t want to overwork their already overwhelmed co-workers. Third, the benefits are not competitive. We previously had a good PPO plan, but they switched to all high deductible plans (even the PPO’s have outrageous deductibles). The 401K Match is 1.5% on 4% - not at all competitive. The vacation plans are good and you increase quickly.

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Cielo Response
7y
Hi, this is Tara Cassady, EVP of Client Services for the Americas. Thank you for your feedback about the training and work-from-home opportunities we offer. Our goal is to empower our people to own their success, and to give them the flexibility they need to create a sense of work/life balance. I know the workload can be demanding at times, but leaders should be working with their teams to help manage priorities and expectations. I’m sorry if that wasn’t the case for you. Account transitions do happen in our industry, and when they do, we do everything we can to assist our people in finding internal positions. With respect to your mention of benefits, our People & Culture team reviews our Total Rewards package on an ongoing basis to ensure we are accommodating our employees’ unique needs and that we remain competitive in the market – I’ll be sure to share your feedback with them. Your post indicates that you’ve already left Cielo, but if you’d like to share more specifics about your experience, you can contact me any time at tara.cassady@cielotalent.com.
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