Management is stretched very thin because we're a smaller theater location. Employees often times get the brunt of an angry customers rage. Employees often times have to deal with drunk/intoxicated customers. Customers are often rude. We're also expected to up-sell for occasional $25 dollar gift cards. The numbers get skwed because some workers just get more shifts overall. You need to work weekends, no if's, and's, or but's. We also get really abused equipment to use, which rarely gets replaced. Our popper is more than 25 years old, and the butter pump is manually pumped/ falls apart with hundreds of people hollering orders.
Management also really on senior employees to lead new employees. Often times, it's senior employees that end up training all new members. The company is also intolerant of pre-existing relationships between staff members to the point where you will be denied promotions if there is a known relationship with another employee. keep it a secret! There is a pay cap. Employees are usually at 8.75-9.0 per hours. Raises are possible every 6 months, but you need to work to the bone to get even 25 cents more per hour.