Cinemark reviews

3.4

60% would recommend to a friend

(3,135 total reviews)
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Sean Gamble

66% approve of CEO

39% positive business outlook

Cinemark has an employee rating of 3.4 out of 5 stars, based on 3,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cinemark employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

-Free movie tickets (Movies must be in the theater for atleast 2 weeks and have not been selling out. Can't be midnight showings or previews either) -Free popcorn and drinks (You have to bring your own cup and container, though. The handbook says only 1 drink and 1 popcorn are allowed and only during breaks but we're lucky enough to be allowed drinks and popcorn whenever and are allowed to keep it in the back of the stand.) -Flexible with requesting days off -Quick and easy to learn -Great for a first job- I love my co-workers and managers. Everyone knows how to have fun and just laugh!

Cons

-Incredibly rude customers on a daily basis -No recognition for a job well done -Forced to up sell and suggestive sell when it's obvious customers are getting annoyed, frustrated and don't want to hear it. - I'm only 18 and suffering from back problems from lifting the popcorn seed, oil, butter and soda syrups when restocking and from standing on my feet for up to 9-10 hours a day - Schedules are usually for 8 hour shifts but in the concession stand, you usually work 9 or 10. (Due to restocking and cleaning if you're a closing shift. Opening shifts are sometimes 9-5 which doesn't make any sense considering the closers don't come in until atleast 4 and you don't get off your register until 5 o'clock because it's always busy. Who seriously schedules movies during change-over?!?! Pisses me off.) - I've had to close the stand on a school night a few times. Was there until 1am with class at 7am. Movie's should be scheduled no later than 10pm especially during the week so the theater can close down and employees can get out of there before midnight. - Managers are always disappearing when you need them most! If you're out of ones in your register, have a customer complaint that needs to be addressed or even a refund, you have to track down your manager which can take awhile which slows down your line and ticks customers off (and they always decide to take it out on you, too) - It's mandatory for everyone to work holidays- Christmas, New Years, Thanksgiving, Easter, etc. etc. It's ridiculous! Worked 12 hours on Christmas Day when I was only scheduled for a 9am-5pm shift because it was so busy and they made me stay. - Open 365 which I personally think is awful. Give everyone a break for once! -Have worked at the same theater for almost 2 years now. Only recieved a single $.10 (Yes. TEN CENTS) raise before the minimum wage went up. Now I'm still making minimum wage.

4.0
Aug 5, 2010
Recommend
CEO approval
Business Outlook

Pros

worjking at cinemark enables the employee to gain in depth knowledge of good customer service. There is also evident advantages to wrking at the movies ; you can see any movie for free.

Cons

If you are not a person with high energy and a polite attitude the customers may be difficult to handle at times.

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Glassdoor has 4,146 Cinemark reviews submitted anonymously by Cinemark employees. Read employee reviews and ratings on Glassdoor to decide if Cinemark is right for you.