Cisco Customer Program Manager reviews

3.8

69% would recommend to a friend

(530 total reviews)
avatar

Chuck Robbins

59% approve of CEO

70% positive business outlook

Customer Program Manager employees have rated Cisco with 3.8 out of 5 stars, based on 530 company reviews on Glassdoor. This indicates that most Customer Program Manager professionals have a good working experience there. Cisco is rated in line with the average (within 1 standard deviation) by Customer Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

530 reviews
4.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

I loved that it was fast paced. I like that the benefits and ammenities are readily accesible, cafe's, onsite dental, gym, basketball, etc. I liked that everyone on my team was smart. The energy you picked up was positive, co workers were great! We had a great v.p. who paid for an offsite party out of his own pocket when the budget was cut. I like John Chambers. I had a customer email him and john actually forwarded the email to me....

Cons

WORK WORK WORK. I rememeber mentioning to a friend when I first started at Cisco how there was a dentist, gym, stores, cafe's onsite...and she said "yeah,they don't want you to leave your desk". I felt I was overloaded with work, and many times not given credit for my hard work. My manager would take it. It didn't bother me at first, but when I saw her getting promoted, and my team at a stand still, I finally woke up. You get bonuses here and there, but budget cuts every quarter start to get old, especially when you keep hearing how great the company is doing. My manager was always overwhelmed with work but still managed to come in late, leave early, while we came in early and left late. I didn't like that i was in 100 meetings a day, so i would go home and log on to do my work. WAY too many meetings.

4.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Cisco encourages networking in every sense of the word. You are encouraged to collaborate and seek visibility, many employees can even work from home or in a remote office. Managers are generally open minded and encourage asking tough questions and challenging the status quo. Management from the top down are adamant that all groups down the ladder develop and execute a VSE (vision, strategy, execution), this really helps provide focus. Cisco offers competitive compensation and bonus based on company performance and employee level. Small bonuses (and letter) are given for employees who perform a duty out of their ordinary duties, this can be motivating for many people. Furthermore, there is a sense that achievement and hard work is rewarded. Extra perks include free drinks, free gym, using Cisco technology, and access to Cisco facilities globally. Working from home is not uncommon and Cisco is known as a top place to work for mothers. Finally, there are many smart and friendly people at Cisco. It is extremely easy to network with people who share similar interests as you (sports, ethnicity, etc).

Cons

Cisco is no longer a growth company and is focused on sustaining measured growth, therefore it has become a bureaucracy where new ideas and changes must navigate through red tape. Cisco's size has created inefficiencies in certain practices which make it difficult to determine who is responsible for what, and what the proper processes are. The Cisco learning curve is rather steep when first joining Cisco. New employees are faced with a myriad of IT and HR obstacles in the first month of employment. The positive to this, is that people who joined within the last year are still considered new. As in any big company, you have to fight for visibility and prove your value add. No one will sing your praise for you and every year under performers will see the door. Cisco, from the top down, is obsessed with measuring things, employees are measured on there performance and sometimes people focus more on there metric than doing there job.

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