Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Mar 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Good people, great incentives I like the environment where I worked everyone had a close relationship with each other. Branch manager was awesome and helped up reach our goals. There was some incentives when reaching goals or exceeding them.

Cons

Time off could be better, there is little chance for promotion if you start as a teller unless you know somebody. Regional manager put a lots of pressure on bankers and teller with no real game plan, branch manager was transferred, messing up the culture of our close knit branch

2.0
Mar 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits were good. ample resources to train yourself.

Cons

Upper management plays a big role in who gets ahead and who doesn't. Very diplomatic. Incentive bonuses used to been a good benefits until they started changing the plans to make you work 100 times hard to be compensated for 10% of it. It has come down to very micro managed level. And has demotivated the seasoned employees. Insane and unfair sales goals set by upper management.

4.0
Mar 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Top Performers are rewarded and recognized. Nice perks all around from benefits, compensation and incentives / bonuses.

Cons

Really long work days required to achieve objectives. Work life balance could be better.

Viewing 4270 - 4272 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.